Contents

Title and Copyright Information

About This Guide

• My Oracle Support

Revision History

1 Overview

• About the ISR
  • Session Recording Client Support
• Selective Call Recording SIPREC
  • SIPREC for Active Recording
    • Preserve SIPREC with SIP REFER Header
    • Configuring SIPREC
• ISR FACE
• About the ISR Dashboard
  • Requirements 
Recommendations
    • Security Features

2 Getting Started

• Logging In/Out of the ISR Dashboard
  • User Access Levels
• Help Link
• Dashboard Settings
  • Recordings List Settings
• Dashboard Tools
  • Paging Tool
  • Search Tools
    • Basic Search for Recordings
    • Advanced Search for Recordings
    • More Recording Search Options
    • Recording Search by Custom Data
    • Recording Search by Session
    • Basic Search for Routes
  • Column Sorting Tool
  • Download Tool
    • Downloading a Single Recording File
    • Downloading a Recording List to a CSV File
  • Import Link

3 Managing Recordings

• Manage Recordings
  • Playing a Recording
  • Viewing and Editing Details of a Recording
    • Recording Details
    • Viewing Recording Details
      • Recording Details Custom Data
      • Recording Details File Location
    • Recording Session Metadata
    • Segment Session Metadata
    • Segment Session Participant Metadata
    • Displaying DTMF Data in Segment Details: Routes
    • Displaying DTMF Data in Segment Details: Accounts
    • Displaying DTMF Data in Segment Details
  • Deleting a Recording

4 Managing Reports

• Manage Reports
  • Usage Reports
    • Generating a Usage Report
    • Generating a report by month
    • Generating a report by range
    • Selecting a route
  • Usage Report Bar Graph Descriptions
  • Billing Reports
    • Generating a Billing Report
    • Generating a Report by Month
    • Generating a Report by Range
    • Selecting a Route
  • Billing Report Bar Graph Descriptions