Communications defined as the process by which information is exchanged between individuals or entities, communication, is an essential part of banking. Banks need to regularly communicate information with their customers, be it information pertaining to the customers’ account statements, loan maturity, new product applications or even the bank’s offers and newly launched products. Customer’s in turn also need to communicate information with the bank which might be to report a problem, to inquire about fees and charges or to request specific account information.
The following are the modes through which the bank communicates with its customers:
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