The Missing Transaction tab allows you to view and update missing transactions. Missing transactions can occur when a transaction number, without any details, is generated at the POS or OMS. Missing transactions may represent transactions that were not properly polled, so you need to add the details. Another possibility is that the transaction numbers were polled erroneously from the POS or OMS, and do not represent actual transactions. You need to delete such transaction numbers.

Edit a Missing Transaction

1. From the Tasks menu, select Store Day Audit. The Store Day Search window appears.

2. Search for and retrieve a store day in Edit mode. The Store Day Summary window appears. Select the Missing Transactions tab.

3. Select an external system transaction to add details.

4. From the Actions menu, select Edit. The Transaction Maintenance window appears.

5. Enter the details of the transaction in the appropriate fields.

6. Click Save to save your changes and close the window.

Delete a Missing Transaction

1. From the Tasks menu, select Store Day Audit. The Store Day Search window appears.

2. Search for and retrieve a store day in Edit mode. The Store Day Summary window appears. Select the Missing Transactions tab.

3. Select the missing transaction.

4. From the Actions menu, select Delete.

5. Click Yes to confirm.

6. Click Done to save your changes and close the window.