Activate (or Reactivate) an Inactive User Account

If you want to restore an inactive user's access to your organization's Preconstruction instance, you can reactivate their account. You do not have to log in frequently to keep a user profile active in Preconstruction; however, accounts are suspended after 365 days of inactivity if they are not present in the private directory of any general contractors. A subcontractor who is a member of at least one general contractor's organization will remain active in Preconstruction until manually deactivated.

To activate an inactive account:

  1. On the user menu, select My organization.
  2. On the My organization page, on the Users tab, find the row for the user whose account you want to activate.
  3. In the user row, select Actions, and then select Activate user.