Configuring Closed Check Settings

  1. Select the Enterprise, property, revenue center, or zone, click Setup, and then click Control Parameters.
  2. Click the Configuration tab, and then enter information in the following fields:

    • Number of Days to Adjust Closed Checks: Enter the number of days (0-14) a privileged employee can adjust closed checks. Enter 0 to allow the adjustment for the current business day only.

    • Number of Days to Reopen/Reprint Closed Check from Previous Business Day: Enter the number of days (0-14) a privileged employee can reopen or reprint closed checks. Enter 0 to allow checks from the current business day only to be reopened or reprinted.

  3. To allow privileged operators to service total reopened checks, click the Options tab, and then select 31 - Allow Service Total of Closed Checks.
  4. Click Save.
  5. To retain the original guest check number when reopening a closed check and voiding menu items:
    1. Select the revenue center, click Setup, and then click RVC Parameters.
    2. Click the Options tab, and then select 73 - Keep The Same Check Number When a Closed Check is Voided.

      If deselected, Simphony assigns a new guest check number to the closed check when reopened and voided.

    3. Click Save.
  6. To configure reprinting of closed checks:
    1. Select the Enterprise or property, click Configuration, and then click Tender/Media.
    2. Insert a Service Total tender record if it does not exist.
    3. Double-click the Service Total record to open it.
    4. On the General tab, select 2 - Service Total as the Key Type.
    5. Click the Options tab, and then click the Printing Options subtab.
    6. Select 19 - Reprint Check.

      Setting option 19 does not print an exact copy of the receipt unless the printing options are the same as the original tender.

      You can enable other options to include elements of the check, such as 21 - Print Summary Totals or 22 - Print Check Trailer, but selecting these options is not required.

    7. Click Save.
    8. Select the Enterprise, property, revenue center, or zone, click Setup, and then click Tender Parameters.
    9. Click the Configuration tab, and then in the Default Reprint Check Tender/Media drop-down list, select the Service Total tender from step 6-b.
    10. Click Save.

Related Topics