Browse to the Engagement Language File directory on the workstation.
The default installation path is [Drive Letter]:\Micros\Simphony\WebServer\Engagement\LanguageFile\Resources.xml.
Copy the Resources.xml file.
Rename the file to Resource.CULTURE-CODE.xml, where CULTURE-CODE is the code of the new language you are adding (for example, Resources.fr-FR.xml for French or Resources.es-ES.xml for Spanish).
Change the values of the <string> elements of each language entry to the target language.
Do not change the values of other elements or attributes.
You can move the number parameters ({0} or {1}) in the language string (left or right of the string text), but do not delete them.