Preface

Oracle MICROS Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

This Configuration and User Guide provides instructions to set up the Kitchen Display System in Simphony release 19.2 and explains its daily use.

Audience

This document is intended for system administrators of Oracle MICROS Simphony release 19.2 and kitchen staff.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

October 2020

Initial publication.

November 2020
Updated the following topics in the Basic Kitchen Display System (KDS) Configuration chapter:

  • KDS Bump Bar Templates and Scancodes

  • Configuring a KDS Display

Updated Enabling and Disabling DOM in the Dynamic Order Mode (DOM) chapter.

December 2020

Added the Remote Support chapter.

January 2021

  • Updated KDS Chit Layout Styles in the Order Receipts chapter.

  • Added Enable Reset All Time field to the KDS Controller Fields table in the Configuring a KDS Controller section.

April 2021

Added new options for controlling how the KDS displays items voided at the POS to the Configuring a KDS Order Device topic in the Basic Kitchen Display System (KDS) Configuration chapter.

July 2021

Added KDS Posting File Specification details to the KDS Posting Files chapter.

January 2022

Updated Configuring the Behavior of Production Counters in the Production Items for KDS chapter.

February 2022

  • Updated the Workstation Alerts for Unsuccessful Sending to Order Devices chapter.

  • Updated the KDS Bump Bar and Toolbar Functions topic in the Basic Kitchen Display System (KDS) Configuration chapter.