Creating Bot Definitions

Create Bot Definitions in PeopleSoft to create chatbot clients in PeopleSoft for the Skills created in ODA.

Page Name

Definition Name

Usage

Bot Definition Page

EOCB_BOTSRCH_FL

Search or view the list of available bot definitions.

Add Bot Definition Page

EOCB_ADDBOTDEFN_FL

Add a Bot ID.

Maintain Bot Definition Page

EOCB_BOTDEFN_FL

Configure the Bot ID.

Maintain Branding Template Page

EOCB_BRNDTMPL_FL

Configure the branding for the Bot ID.

Use the Bot Definition page (EOCB_BOTSRCH_FL) to view, edit or add a new bot definition.

Navigation

Enterprise Components > Chatbot Configurations > Bot Definitions

Image: Bot Definitions Page

Bot Definitions Page

Bot Definitions page

Field or Control

Definition
Field

Description
ODA Release Version

Choose whether your ODA version is 19.10 and above or if it is below 19.10
Default Branding Template

Choose the default branding template for the chatbots.
ODA Server URI

Enter the Uniform Resource Identifier of your ODA instance.

The Bot Definitions page lists all the chatbots.

Use the Add button to add a new bot definition.

Use the Edit button corresponding to a bot to edit the bot definition.

Use the Delete button corresponding to a bot to delete the bot definition.

Use the Add Bot Definition page (EOCB_ADDBOTDEFN_FL) to add a new Bot Definition. To access this page, click the Add button on the Bot Definition page.

Image: Add Bot Definition page

Add Bot Definition page

Add Bot Definition page

Once the Bot Definition name is added, use the maintain Bot Definition page (EOCB_BOTDEFN_FL) to configure the bot definition.

Image: Maintain Bot Definition page

Maintain Bot Definition page

Maintain Bot Definition page

Field or Control

Definition
Field

Description
Bot name

Name of the Bot
Bot Channel ID

Enter the Channel Id generated by the corresponding channel in ODA. For more details, see Creating the Web Channel
Bot Type

Chose how the bot client needs to be rendered. Available types are:

  • Web Based; This will render the chat client as a modal window

  • Widget; This will render the chat client as a widget at the bottom of the screen

  • Both; This enables the chat client to be rendered in both Web and Widget formats.
Branding Template

Choose the Branding template for the bot.
Business Name

Name of the Bot as it appears to users.
Business Icon

Choose the icon for the bot

Role Name

Add the user roles that should have access to the bot.

Use the Maintain Branding Template page (EOCB_BRNDTMPL_FL) to control the branding aspects of the bot definition.

Image: Maintain Branding Template page

Maintain Branding Template page.

Maintain Branding Template page

Field or Control

Definition
Field

Description
Template Name

Name of the template.
Custom Properties

Choose the custom properties for the bot available from ODA to customize the bot layout, color and icons. In the Name filed, enter the appropriate name reference listed in the ODA documentation to set the custom property.
Custom Text

PeopleSoft provisions custom text to overwrite the custom texts provided by default by ODA. The overriding text is created as a message catalog entry. The message catalog entry is assigned to the custom text key value.

Choose the appropriate Custom Text references available in the ODA documentation to configure the default text that is displayed in the chat client.