Table of Contents
1. Navigation
1.1 Audience
1.2 Conventions Used
1.3 Logging In
1.4 Template and Navigation
1.4.1 Home Screen
1.4.2 Screens
1.5 Common Operations
1.5.1 Basic Operations
1.5.2 Basic Actions
1.5.3 Personalization Options
1.5.4 De-supported Special characters
1.5.5 Skip Zip Code Validation
1.5.6 Export data to Excel
1.6 Keyboard Compatibility
1.6.1 Keyboard Compatibility
1.7 Tool Tips
1.8 Accessibility
1.8.1 Understanding Accessibility
1.8.2 Application Accessibility Preferences
1.8.3 Documentation Accessibility Preferences
2. Search Function
2.1 Search Criteria
2.2 Searching for an Application
2.2.1 Search/Task tab
2.2.2 Quick Search section
2.3 Searching for an Account and Customer
2.3.1 Quick Search section
2.3.2 Search Using Customer Details
2.3.3 Search Using Account Details
2.3.4 Search Using Business Details
3. Dashboards
3.1 Introduction
3.2 Dashboards
3.3 User Productivity
3.3.1 Viewing the Customer Service/Collection tasks
3.4 System Monitor
3.4.1 Monitoring Batch Jobs
3.4.2 Monitoring Jobs
3.4.3 Monitoring Services
3.4.4 Database Server Log Files
3.4.5 Parked Transactions
3.4.6 Monitoring Users
3.4.7 Monitoring JMS Queues
3.4.8 Monitoring Events
3.5 Producer Analysis
3.6 Process Files
3.6.1 Incoming Process File
3.6.2 Proration of Future Account Dues
3.6.3 Outgoing Process File
4. Account Dashboard
4.1 Overview
4.2 Pre-requisites
4.3 Description
4.4 Account Dashboard screen Elements
4.4.1 Cards
4.4.2 Widgets
5. Simple Account Creation
5.1 Overview
5.2 Pre-requisites
5.3 Description
6. Customer Service
6.1 Introduction
6.1.1 Quick Search section
6.2 Customer Service screen
6.3 Customer Service screen’s Summary tab
6.4 Customer Service screen’s Collections tab
6.5 Customer Service screen’s Customer Service tab
6.5.1 Call Activities sub tab
6.5.2 Maintenance sub tab
6.5.3 Comments sub tab
6.5.4 Promises sub tab
6.5.5 Checklists sub tab
6.5.6 Tracking Attributes sub tab
6.5.7 Field Investigation Sub Tab
6.5.8 References sub tab
6.5.9 Correspondence sub tab
6.5.10 Letters sub tab
6.5.11 Document Tracking sub tab
6.5.12 Scenario Analysis sub tab
6.5.13 Access History
6.6 Customer Service screen’s Account Details tab
6.6.1 Account Details sub tab
6.6.2 Balances sub tab
6.6.3 Statements sub tab
6.6.4 Rate Schedule sub tab
6.6.5 Insurances sub tab
6.6.6 Condition Details sub tab
6.6.7 Securitization Sub Tab
6.6.8 Contract Information sub tab
6.6.9 Trade Details sub tab
6.6.10 Escrow sub tab
6.7 Customer Service screen’s Associated Accounts tab
6.8 Customer Service screen’s Customer/Business Details tab
6.8.1 Customer sub tab
6.8.2 Business sub tab
6.9 Customer Service screen’s Customer/Business Preferences tab
6.10 Customer Service screen’s Transaction History tab
6.10.1 Balances sub tab
6.10.2 Transactions sub tab
6.10.3 Sale Transfer Transactions
6.10.4 Payment Rating sub tab
6.10.5 Due Date History sub tab
6.10.6 Repayment Schedule sub tab
6.10.7 Work Order sub tab
6.11 Customer Service screen’s Pmt Modes tab
6.11.1 ACH sub tab
6.11.2 Coupon sub tab
6.11.3 Post Dated Checks sub tab
6.11.4 Payment Arrangement sub tab
6.12 Customer Service screen’s Bankruptcy tab
6.12.1 Call Activities sub tab
6.12.2 Comments sub tab
6.12.3 Due Date History sub tab
6.13 Customer Service screen’s Repo/Foreclosure tab
6.13.1 Repossession sub tab
6.13.2 Foreclosure sub tab
6.13.3 Analysis sub tab
6.13.4 Remarketing sub tab
6.13.5 Call Activities sub tab
6.13.6 Comments sub tab
6.13.7 Due Date History sub tab
6.14 Customer Service screen’s Deficiency tab
6.14.1 Call Activities sub tab
6.14.2 Comments sub tab
6.14.3 Due Date History sub tab
6.15 Customer Service screen’s Collateral tab
6.15.1 Valuation sub tab
6.15.2 Tracking sub tab
6.15.3 Vacation Ownership tab
6.15.4 Seller sub tab
6.16 Customer Service screen’s Bureau tab
6.17 Customer Service screen’s Timeline tab
6.18 Customer Service screen’s Cross/Up Sell Activities tab
6.18.1 Edit Cross/Up Sell Activity
6.18.2 Create Simple Application
6.18.3 Close Opportunity
6.19 Customer Service screen’s External Interfaces tab
6.19.1 Accept or Reject Bankruptcy Details
6.20 Review Request
6.20.1 Filter and View Review Requests
6.20.2 Create and Send Review Request
6.20.3 Reviewing a Request
6.20.4 Responding to Review Request
6.20.5 Reassign Review Request
6.20.6 E-mailing Review Request
6.20.7 Closing Review Request
6.20.8 Complete Review Request
6.21 Queue Assignment
6.21.1 Using Queue Search
6.21.2 Queues sub tab
6.21.3 Criteria sub tab
6.21.4 Queue Assignment sub tab
6.21.5 Reassign Users in Queue
6.21.6 Filter Accounts based on Queue Criteria
6.21.7 View Accounts in Sort Order Sequence
6.21.8 Track Activity Status
7. Customer Credit Limit
7.1 Introduction
7.2 Search tab
7.3 Customer/Business tab
7.3.1 Transactions sub tab
7.3.2 Addresses sub tab
7.3.3 Telecoms sub tab
7.3.4 Employments sub tab
7.3.5 Partners sub tab
7.3.6 Affiliates sub tab
7.3.7 Tracking Attributes sub tab
7.3.8 Accounts sub tab
7.3.9 Applications sub tab
7.3.10 Comments sub tab
7.3.11 Documents sub tab
7.3.12 Master Account tab
8. Securitization
8.1 Pool Inquiry
8.1.1 Pool Transactions
8.1.2 Pool Accounts
8.1.3 Product
8.1.4 Status
8.1.5 Rate
8.1.6 Delinquency
8.1.7 Term
8.2 Pool Creation
8.2.1 Bulk Update of Accounts to Securitization Pool
9. Transaction Authorization
9.1 Transaction Authorization screen
9.2 Authorization History tab
9.3 Review Request Tab
9.4 Review Request
9.4.1 Filter and View Review Requests
9.4.2 Create and Send Review Request
9.4.3 Reviewing a Request
9.4.4 Responding to Review Request
9.4.5 Reassign Review Request
9.4.6 E-mailing Review Request
9.4.7 Closing Review Request
9.4.8 Complete Review Request
10. Post Dated Cheques (PDC) Management
10.1 PDC Entry Tab
10.2 PDC Maintenance Tab
10.3 Search Tab
11. Escrow Transactions
11.1 Escrow Transaction
11.1.1 Reprocessing an Analysis Batch with Error Status
11.2 Analysis Group Tab
11.2.1 Viewing Analysis Group tab
11.2.2 Approving the Analysis
11.2.3 Cancelling the Analysis
11.2.4 Reanalysing the Escrow Analysis
11.2.5 Deleting the Analysis
11.3 Accounts Tab
11.4 Escrow Disbursement Entry Tab
11.4.1 Viewing Open batches
11.4.2 Viewing All Batches
11.4.3 Locating a batch with an Error
11.4.4 Validating and Posting Batches
11.4.5 Holding an Escrow Disbursement Batch
11.4.6 Opening/Removing Hold on an Escrow Disbursement batch
11.4.7 Cancelling an escrow disbursement batch
11.5 Escrow Disbursement Maintenance Tab
11.5.1 Cancelling the Disbursement Maintenance
11.5.2 Viewing Cancelled Escrow Disbursement on the AP Requisition screen
11.6 Search Tab
12. Account Documents
12.1 Introduction
12.2 Account Document screen
12.2.1 Attaching a Document to an Account from a server
12.2.2 Attaching a Document to an Account from a Client Machine
12.2.3 Copying a Document
12.2.4 Moving a Document
12.2.5 Viewing a Document Attached to an Account
12.3 Document Tracking section
12.3.1 Locating an Account Document
12.3.2 Viewing a Document Attached to an Account
13. Collateral Management
13.1 Collateral Tab
13.1.1 Actual Points and Billing Points Consolidation
13.1.2 Valuations Sub Tab
13.1.3 Tracking Sub Tab
13.1.4 Vacation Ownership sub tab
13.1.5 Status History Sub Tab
13.1.6 Asset Relation Sub Tab
13.1.7 Audit Sub Tab
13.2 Search Tab
14. Tools
14.1 Loan Calculator
14.1.1 Parameters
14.1.2 Repayment Options
14.1.3 Amortization Schedule
14.1.4 Printing a Quote
14.1.5 Copy Calculation to Contract or Decision tab
14.2 Vehicle Evaluator
14.2.1 Attributes Tab
15. Oracle Financial Services Lending and Leasing Reports
15.1 Accounts Payable Log By Customer
15.2 Accounts Payable Log By Producer
15.3 Accounts Payable Log By Third Party
15.4 Accounts Payable Log By Vendor
15.5 GL Posting Log
15.6 Pool Txns Log By GL Post Dt
15.7 Producer Monetary Txns Log By GL Post DT
15.8 Producer Statement
15.9 Account Wise PDC List
15.10 Payment Posting (Daily Cash) Log
15.11 PDC Payslip
15.12 Pending PDC List
15.13 Pool Defaults
15.14 Pool Delinquency
15.15 Pool Liquidated Contracts
15.16 Pool Monthly Activity
15.17 Pool Payoffs
15.18 Pool Recovery
15.19 Pool Repurchased Accounts
15.20 Vendor - Invoice Log
15.21 Vendor - Work Order Log
15.22 Payment Receipt
15.23 Account Wise Payment Receipt
15.24 Account Payable (Servicing)
15.25 WorkList/Queue Log Summary
15.26 Payment Error Log
15.27 Payment Error Log by Suspense Amount
15.28 Customer Statements Transactions
15.29 Account Asset Details
15.30 Trade Details
15.31 Funding Accounts Log Details
15.32 Master Account Payment Log
15.33 Payment Allocation Details
15.34 Amortized Txns Log By GL Post Dt - Loan
15.35 Monetary Txns Log By GL Post Dt - Loan
15.36 Payment Allocations Log By GL Post Dt - Loan
15.37 Advance Posting Error Log Desc Loan
15.38 Advance Posting Log Loan
15.39 Excess Payments (Refund) Log Loan
15.40 Payment Allocations Log Loan
15.41 Payment History Loan
15.42 Scheduled For Chargeoff Accounts Log Loan
15.43 Scheduled for Termination Accounts Log Loan
15.44 Trial Balance Loan
15.45 Loan Boarding Report
15.46 New Loan Upload - Edits
15.47 Charge Off Accounts Log - Loan
16. Producer
16.1 Producer Details tab
16.1.1 Producer Details tab Extensibility
16.1.2 Payment Details
16.1.3 Compensation Plan
16.1.4 Subvention
16.1.5 Transactions
16.1.6 Holdback/Loss Reserve
16.1.7 Tracking Attributes
16.1.8 Contacts
16.1.9 Comments
16.1.10 Summary
16.1.11 Title Status Summary
16.2 Search Tab
17. Vendors
17.1 Vendors tab
17.1.1 Payment Details
17.1.2 Vendor Groups
17.1.3 Tracking Attributes
17.1.4 Comments
17.2 Assignment Allocation
17.2.1 Vendor Assignment Criteria
17.2.2 Vendor Assignment Allocation
17.3 Work Orders Tab
17.3.1 Services
17.3.2 Work Order History
17.3.3 Tracking Attributes
17.4 Follow-up Tab
17.4.1 Assigned Services
17.5 Invoices Tab
17.5.1 Auto Validate Invoice
17.5.2 Invoice Details sub tab
17.5.3 Accept/Reject Invoice details
17.5.4 Payment Schedules sub tab
17.5.5 Related Invoice/Work Order Details sub tab
17.5.6 Tracking Attributes sub tab
17.5.7 Business Rules
17.6 Search tab
18. Pending Event Actions
18.1 Introduction
19. Batch Transactions
19.1 Introduction
19.2 Advances
19.2.1 Advance Entry Tab
19.2.2 Advance Maintenance Tab
19.2.3 Search Tab
19.3 Payments
19.3.1 Lockbox Payments
19.3.2 ACH Payments
19.3.3 Bulk Upload of Payment Transactions
19.3.4 Manual Entry
19.3.5 Customer Based Payments
19.3.6 Payment Posting at Master Account Level
19.3.7 Payments Entry Tab
19.3.8 Payment Maintenance Tab
19.3.9 Outbound Customer Extracts To Payment Agencies Batch
19.3.10 Search Tab
19.4 Fees
19.4.1 Fees Tab
19.5 Search screen
20. Interface
20.1 Introduction
20.2 AP Transactions
20.3 GL Transactions
20.3.1 Company tab
20.3.2 Account tab
20.4 Account Conversion
20.4.1 Conversion of Account screen
20.4.2 Applicants Sub Tab
20.4.3 Business sub tab
20.4.4 Decision Tab
20.4.5 Contract Tab
20.4.6 Collateral Tab
20.4.7 Account Details Tab
20.4.8 Account Details’ Sub Tabs
20.4.9 Comment Tab
20.4.10 Verification Tab
20.4.11 Calculator Tab
20.4.12 Search Tab
Appendix A: Transaction Parameters
A.1 Monetary Transactions
A.1.1 Servicing Expenses
A.1.2 Late Charges
A.1.3 Nonsufficient Fund Fees
A.1.4 Repossession Expenses
A.1.5 Bankruptcy Expenses
A.1.6 Phone Pay Fees
A.1.7 Financed Insurances
A.1.8 Index/Margin Rates
A.1.9 Payoff Quotes
A.1.10 Backdated Payoff Quotes
A.1.11 Account Paidoff
A.1.12 Account Charge Off
A.1.13 Account Closure
A.1.14 Advance (Principal) Balance
A.1.15 Interest
A.1.16 Interest Accrual
A.1.17 Active Military Duty
A.1.18 Due Date Change
A.1.19 Change Term
A.1.20 Payment Refund Transaction
A.1.21 Extensions
A.1.22 Payment Amount
A.1.23 Prepayment Penalty
A.1.24 Escrow Payment
A.1.25 Escrow balance refund
A.1.26 Pay Off Quote Fee
A.1.27 Nonperforming Accounts
A.1.28 Convert a Precomputed (PC) Loan into a Simple Interest (SI) Loan
A.1.29 Account Settlement Transaction
A.1.30 Account Acceleration
A.1.31 Trading of Accounts - Monetary Transactions
A.1.32 Billing Cycle Change
A.1.33 Capitalization Maintenance
A.1.34 Cycle Based Late Fee Adjustment / Waiver
A.1.35 Fee Consolidation Maintenance
A.2 Nonmonetary Transactions
A.2.1 Customer/Business Name Maintenance
A.2.2 Customer Details Maintenance
A.2.3 Skipped Customers/Business
A.2.4 Mark Customer as Deceased
A.2.5 Privacy Opt-Out Indicator
A.2.6 Customer/Business Correspondence (stopping)
A.2.7 Financed Insurance (modifying)
A.2.8 ACH Maintenance
A.2.9 Stop an ACH
A.2.10 Statement Reprinting (batch only)
A.2.11 Add ACH Bank
A.2.12 Post Dated Checks
A.2.13 Coupon Book Maintenance (batch only)
A.2.14 Extended Service Contract (ESC)
A.2.15 Insurance Maintenance
A.2.16 Escrow Information and Maintenance
A.2.17 Escrow Analysis Disbursements
A.2.18 Insurance Payment Maintenance
A.2.19 Adjust Dealer Compensation
A.2.20 Add / Modify Account Contact References
A.2.21 Account Statement Preference Mode
A.2.22 Cure Letter Date Maintenance
A.2.23 Recourse Details Maintenance
A.2.24 Sub Unit Account Transfer
A.2.25 Customer Credit Limit Transactions
A.2.26 Add Existing Customer to Account
A.2.27 Add/Update Business Customer Details
A.2.28 Rescission Transaction to Void Account
A.2.29 Add Asset to Account
A.2.30 Customer / Business Credit Score Update
A.2.31 Master Account Maintenance
A.2.32 Master Account - Statement Consolidation Indicator Maintenance
A.2.33 Add Existing Business to Account
A.2.34 Add Business Phone Details
A.2.35 Customer/Business Address Confirmation
A.2.36 Trading of Accounts - Non-Monetary Transactions
A.2.37 Bankruptcy Reporting Indicator
A.2.38 Collateral Maintenance
A.2.39 Account Contract Maintenance
A.2.40 Account Payment Mode Maintenance
A.2.41 Add Balance to Account
A.2.42 Linked Account Maintenance
A.2.43 Mock Statement Maintenance
A.2.44 Skip Credit Bureau Reporting Maintenance
A.2.45 Repossession Maintenance
A.2.46 Stop Correspondence at Account Level
A.2.47 Consolidated Payoff Quote
A.3 Processing SCRA
A.3.1 Setting up Interest Rate for SCRA
A.4 Black Book Interface
Appendix B: Payment Amount Conversions
Appendix C: Generic Recovery Interface (GRI)
C.1 Introduction
C.1.1 Pre-requisites
C.2 Create Case
C.3 Update Case
C.4 Case Comments
C.5 Hold Case
C.6 Reopen Case
C.7 Reassign Case
C.8 Close Case
C.9 Case Updates Received via FireHose WebService
C.10 Case Repossession
C.11 Case Invoice
Appendix D: Account Acceleration
D.1 Introduction
D.2 Posting Account Acceleration
D.3 Reversing Account Acceleration
D.3.1 Account Acceleration and Reversal with ‘Principle First’ adjustment
D.3.2 Account Acceleration and Reversal with ‘Interest First’ adjustment
Appendix E: Trading of Accounts
E.1 Introduction
E.2 Prerequisites
E.3 Trading of Accounts Workflow
E.3.1 Equity Calculation
E.3.2 Trading of Timeshare
E.3.3 Error Rectification
E.3.4 Trade Reversal/Rescission and Charge-off of Account
E.4 Trade Details Report
E.5 Assumptions