Table of Contents

1. Navigation

  • 1.1 Audience
  • 1.2 Conventions Used
  • 1.3 Logging In
  • 1.4 Template and Navigation
  • 1.4.1 Home Screen
  • 1.4.2 Screens
  • 1.5 Common Operations
  • 1.5.1 Basic Operations
  • 1.5.2 Basic Actions
  • 1.5.3 Personalization Options
  • 1.5.4 De-supported Special characters
  • 1.5.5 Skip Zip Code Validation
  • 1.5.6 Export data to Excel
  • 1.6 Keyboard Compatibility
  • 1.6.1 Keyboard Compatibility
  • 1.7 Tool Tips
  • 1.8 Accessibility
  • 1.8.1 Understanding Accessibility
  • 1.8.2 Application Accessibility Preferences
  • 1.8.3 Documentation Accessibility Preferences

    • 2. Search Function

  • 2.1 Search Criteria
  • 2.2 Searching for an Application
  • 2.2.1 Search/Task tab
  • 2.2.2 Quick Search section
  • 2.3 Searching for an Account and Customer
  • 2.3.1 Quick Search section
  • 2.3.2 Search Using Customer Details
  • 2.3.3 Search Using Account Details
  • 2.3.4 Search Using Business Details

    • 3. Dashboards

  • 3.1 Introduction
  • 3.2 Dashboards
  • 3.3 User Productivity
  • 3.3.1 Viewing the Customer Service/Collection tasks
  • 3.4 System Monitor
  • 3.4.1 Monitoring Batch Jobs
  • 3.4.2 Monitoring Jobs
  • 3.4.3 Monitoring Services
  • 3.4.4 Database Server Log Files
  • 3.4.5 Parked Transactions
  • 3.4.6 Monitoring Users
  • 3.4.7 Monitoring JMS Queues
  • 3.4.8 Monitoring Events
  • 3.5 Producer Analysis
  • 3.6 Process Files
  • 3.6.1 Incoming Process File
  • 3.6.2 Proration of Future Account Dues
  • 3.6.3 Outgoing Process File

    • 4. Account Dashboard

  • 4.1 Overview
  • 4.2 Pre-requisites
  • 4.3 Description
  • 4.4 Account Dashboard screen Elements
  • 4.4.1 Cards
  • 4.4.2 Widgets

    • 5. Simple Account Creation

  • 5.1 Overview
  • 5.2 Pre-requisites
  • 5.3 Description

    • 6. Customer Service

  • 6.1 Introduction
  • 6.1.1 Quick Search section
  • 6.2 Customer Service screen
  • 6.3 Customer Service screen’s Summary tab
  • 6.4 Customer Service screen’s Collections tab
  • 6.5 Customer Service screen’s Customer Service tab
  • 6.5.1 Call Activities sub tab
  • 6.5.2 Maintenance sub tab
  • 6.5.3 Comments sub tab
  • 6.5.4 Promises sub tab
  • 6.5.5 Checklists sub tab
  • 6.5.6 Tracking Attributes sub tab
  • 6.5.7 Field Investigation Sub Tab
  • 6.5.8 References sub tab
  • 6.5.9 Correspondence sub tab
  • 6.5.10 Letters sub tab
  • 6.5.11 Document Tracking sub tab
  • 6.5.12 Scenario Analysis sub tab
  • 6.5.13 Access History
  • 6.6 Customer Service screen’s Account Details tab
  • 6.6.1 Account Details sub tab
  • 6.6.2 Balances sub tab
  • 6.6.3 Statements sub tab
  • 6.6.4 Rate Schedule sub tab
  • 6.6.5 Insurances sub tab
  • 6.6.6 Condition Details sub tab
  • 6.6.7 Securitization Sub Tab
  • 6.6.8 Contract Information sub tab
  • 6.6.9 Trade Details sub tab
  • 6.6.10 Escrow sub tab
  • 6.7 Customer Service screen’s Associated Accounts tab
  • 6.8 Customer Service screen’s Customer/Business Details tab
  • 6.8.1 Customer sub tab
  • 6.8.2 Business sub tab
  • 6.9 Customer Service screen’s Customer/Business Preferences tab
  • 6.10 Customer Service screen’s Transaction History tab
  • 6.10.1 Balances sub tab
  • 6.10.2 Transactions sub tab
  • 6.10.3 Sale Transfer Transactions
  • 6.10.4 Payment Rating sub tab
  • 6.10.5 Due Date History sub tab
  • 6.10.6 Repayment Schedule sub tab
  • 6.10.7 Work Order sub tab
  • 6.11 Customer Service screen’s Pmt Modes tab
  • 6.11.1 ACH sub tab
  • 6.11.2 Coupon sub tab
  • 6.11.3 Post Dated Checks sub tab
  • 6.11.4 Payment Arrangement sub tab
  • 6.12 Customer Service screen’s Bankruptcy tab
  • 6.12.1 Call Activities sub tab
  • 6.12.2 Comments sub tab
  • 6.12.3 Due Date History sub tab
  • 6.13 Customer Service screen’s Repo/Foreclosure tab
  • 6.13.1 Repossession sub tab
  • 6.13.2 Foreclosure sub tab
  • 6.13.3 Analysis sub tab
  • 6.13.4 Remarketing sub tab
  • 6.13.5 Call Activities sub tab
  • 6.13.6 Comments sub tab
  • 6.13.7 Due Date History sub tab
  • 6.14 Customer Service screen’s Deficiency tab
  • 6.14.1 Call Activities sub tab
  • 6.14.2 Comments sub tab
  • 6.14.3 Due Date History sub tab
  • 6.15 Customer Service screen’s Collateral tab
  • 6.15.1 Valuation sub tab
  • 6.15.2 Tracking sub tab
  • 6.15.3 Vacation Ownership tab
  • 6.15.4 Seller sub tab
  • 6.16 Customer Service screen’s Bureau tab
  • 6.17 Customer Service screen’s Timeline tab
  • 6.18 Customer Service screen’s Cross/Up Sell Activities tab
  • 6.18.1 Edit Cross/Up Sell Activity
  • 6.18.2 Create Simple Application
  • 6.18.3 Close Opportunity
  • 6.19 Customer Service screen’s External Interfaces tab
  • 6.19.1 Accept or Reject Bankruptcy Details
  • 6.20 Review Request
  • 6.20.1 Filter and View Review Requests
  • 6.20.2 Create and Send Review Request
  • 6.20.3 Reviewing a Request
  • 6.20.4 Responding to Review Request
  • 6.20.5 Reassign Review Request
  • 6.20.6 E-mailing Review Request
  • 6.20.7 Closing Review Request
  • 6.20.8 Complete Review Request
  • 6.21 Queue Assignment
  • 6.21.1 Using Queue Search
  • 6.21.2 Queues sub tab
  • 6.21.3 Criteria sub tab
  • 6.21.4 Queue Assignment sub tab
  • 6.21.5 Reassign Users in Queue
  • 6.21.6 Filter Accounts based on Queue Criteria
  • 6.21.7 View Accounts in Sort Order Sequence
  • 6.21.8 Track Activity Status

    • 7. Customer Credit Limit

  • 7.1 Introduction
  • 7.2 Search tab
  • 7.3 Customer/Business tab
  • 7.3.1 Transactions sub tab
  • 7.3.2 Addresses sub tab
  • 7.3.3 Telecoms sub tab
  • 7.3.4 Employments sub tab
  • 7.3.5 Partners sub tab
  • 7.3.6 Affiliates sub tab
  • 7.3.7 Tracking Attributes sub tab
  • 7.3.8 Accounts sub tab
  • 7.3.9 Applications sub tab
  • 7.3.10 Comments sub tab
  • 7.3.11 Documents sub tab
  • 7.3.12 Master Account tab

    • 8. Securitization

  • 8.1 Pool Inquiry
  • 8.1.1 Pool Transactions
  • 8.1.2 Pool Accounts
  • 8.1.3 Product
  • 8.1.4 Status
  • 8.1.5 Rate
  • 8.1.6 Delinquency
  • 8.1.7 Term
  • 8.2 Pool Creation
  • 8.2.1 Bulk Update of Accounts to Securitization Pool

    • 9. Transaction Authorization

  • 9.1 Transaction Authorization screen
  • 9.2 Authorization History tab
  • 9.3 Review Request Tab
  • 9.4 Review Request
  • 9.4.1 Filter and View Review Requests
  • 9.4.2 Create and Send Review Request
  • 9.4.3 Reviewing a Request
  • 9.4.4 Responding to Review Request
  • 9.4.5 Reassign Review Request
  • 9.4.6 E-mailing Review Request
  • 9.4.7 Closing Review Request
  • 9.4.8 Complete Review Request

    • 10. Post Dated Cheques (PDC) Management

  • 10.1 PDC Entry Tab
  • 10.2 PDC Maintenance Tab
  • 10.3 Search Tab

    • 11. Escrow Transactions

  • 11.1 Escrow Transaction
  • 11.1.1 Reprocessing an Analysis Batch with Error Status
  • 11.2 Analysis Group Tab
  • 11.2.1 Viewing Analysis Group tab
  • 11.2.2 Approving the Analysis
  • 11.2.3 Cancelling the Analysis
  • 11.2.4 Reanalysing the Escrow Analysis
  • 11.2.5 Deleting the Analysis
  • 11.3 Accounts Tab
  • 11.4 Escrow Disbursement Entry Tab
  • 11.4.1 Viewing Open batches
  • 11.4.2 Viewing All Batches
  • 11.4.3 Locating a batch with an Error
  • 11.4.4 Validating and Posting Batches
  • 11.4.5 Holding an Escrow Disbursement Batch
  • 11.4.6 Opening/Removing Hold on an Escrow Disbursement batch
  • 11.4.7 Cancelling an escrow disbursement batch
  • 11.5 Escrow Disbursement Maintenance Tab
  • 11.5.1 Cancelling the Disbursement Maintenance
  • 11.5.2 Viewing Cancelled Escrow Disbursement on the AP Requisition screen
  • 11.6 Search Tab

    • 12. Account Documents

  • 12.1 Introduction
  • 12.2 Account Document screen
  • 12.2.1 Attaching a Document to an Account from a server
  • 12.2.2 Attaching a Document to an Account from a Client Machine
  • 12.2.3 Copying a Document
  • 12.2.4 Moving a Document
  • 12.2.5 Viewing a Document Attached to an Account
  • 12.3 Document Tracking section
  • 12.3.1 Locating an Account Document
  • 12.3.2 Viewing a Document Attached to an Account

    • 13. Collateral Management

  • 13.1 Collateral Tab
  • 13.1.1 Actual Points and Billing Points Consolidation
  • 13.1.2 Valuations Sub Tab
  • 13.1.3 Tracking Sub Tab
  • 13.1.4 Vacation Ownership sub tab
  • 13.1.5 Status History Sub Tab
  • 13.1.6 Asset Relation Sub Tab
  • 13.1.7 Audit Sub Tab
  • 13.2 Search Tab

    • 14. Tools

  • 14.1 Loan Calculator
  • 14.1.1 Parameters
  • 14.1.2 Repayment Options
  • 14.1.3 Amortization Schedule
  • 14.1.4 Printing a Quote
  • 14.1.5 Copy Calculation to Contract or Decision tab
  • 14.2 Vehicle Evaluator
  • 14.2.1 Attributes Tab

    • 15. Oracle Financial Services Lending and Leasing Reports

  • 15.1 Accounts Payable Log By Customer
  • 15.2 Accounts Payable Log By Producer
  • 15.3 Accounts Payable Log By Third Party
  • 15.4 Accounts Payable Log By Vendor
  • 15.5 GL Posting Log
  • 15.6 Pool Txns Log By GL Post Dt
  • 15.7 Producer Monetary Txns Log By GL Post DT
  • 15.8 Producer Statement
  • 15.9 Account Wise PDC List
  • 15.10 Payment Posting (Daily Cash) Log
  • 15.11 PDC Payslip
  • 15.12 Pending PDC List
  • 15.13 Pool Defaults
  • 15.14 Pool Delinquency
  • 15.15 Pool Liquidated Contracts
  • 15.16 Pool Monthly Activity
  • 15.17 Pool Payoffs
  • 15.18 Pool Recovery
  • 15.19 Pool Repurchased Accounts
  • 15.20 Vendor - Invoice Log
  • 15.21 Vendor - Work Order Log
  • 15.22 Payment Receipt
  • 15.23 Account Wise Payment Receipt
  • 15.24 Account Payable (Servicing)
  • 15.25 WorkList/Queue Log Summary
  • 15.26 Payment Error Log
  • 15.27 Payment Error Log by Suspense Amount
  • 15.28 Customer Statements Transactions
  • 15.29 Account Asset Details
  • 15.30 Trade Details
  • 15.31 Funding Accounts Log Details
  • 15.32 Master Account Payment Log
  • 15.33 Payment Allocation Details
  • 15.34 Amortized Txns Log By GL Post Dt - Loan
  • 15.35 Monetary Txns Log By GL Post Dt - Loan
  • 15.36 Payment Allocations Log By GL Post Dt - Loan
  • 15.37 Advance Posting Error Log Desc Loan
  • 15.38 Advance Posting Log Loan
  • 15.39 Excess Payments (Refund) Log Loan
  • 15.40 Payment Allocations Log Loan
  • 15.41 Payment History Loan
  • 15.42 Scheduled For Chargeoff Accounts Log Loan
  • 15.43 Scheduled for Termination Accounts Log Loan
  • 15.44 Trial Balance Loan
  • 15.45 Loan Boarding Report
  • 15.46 New Loan Upload - Edits
  • 15.47 Charge Off Accounts Log - Loan

    • 16. Producer

  • 16.1 Producer Details tab
  • 16.1.1 Producer Details tab Extensibility
  • 16.1.2 Payment Details
  • 16.1.3 Compensation Plan
  • 16.1.4 Subvention
  • 16.1.5 Transactions
  • 16.1.6 Holdback/Loss Reserve
  • 16.1.7 Tracking Attributes
  • 16.1.8 Contacts
  • 16.1.9 Comments
  • 16.1.10 Summary
  • 16.1.11 Title Status Summary
  • 16.2 Search Tab

    • 17. Vendors

  • 17.1 Vendors tab
  • 17.1.1 Payment Details
  • 17.1.2 Vendor Groups
  • 17.1.3 Tracking Attributes
  • 17.1.4 Comments
  • 17.2 Assignment Allocation
  • 17.2.1 Vendor Assignment Criteria
  • 17.2.2 Vendor Assignment Allocation
  • 17.3 Work Orders Tab
  • 17.3.1 Services
  • 17.3.2 Work Order History
  • 17.3.3 Tracking Attributes
  • 17.4 Follow-up Tab
  • 17.4.1 Assigned Services
  • 17.5 Invoices Tab
  • 17.5.1 Auto Validate Invoice
  • 17.5.2 Invoice Details sub tab
  • 17.5.3 Accept/Reject Invoice details
  • 17.5.4 Payment Schedules sub tab
  • 17.5.5 Related Invoice/Work Order Details sub tab
  • 17.5.6 Tracking Attributes sub tab
  • 17.5.7 Business Rules
  • 17.6 Search tab

    • 18. Pending Event Actions

  • 18.1 Introduction

    • 19. Batch Transactions

  • 19.1 Introduction
  • 19.2 Advances
  • 19.2.1 Advance Entry Tab
  • 19.2.2 Advance Maintenance Tab
  • 19.2.3 Search Tab
  • 19.3 Payments
  • 19.3.1 Lockbox Payments
  • 19.3.2 ACH Payments
  • 19.3.3 Bulk Upload of Payment Transactions
  • 19.3.4 Manual Entry
  • 19.3.5 Customer Based Payments
  • 19.3.6 Payment Posting at Master Account Level
  • 19.3.7 Payments Entry Tab
  • 19.3.8 Payment Maintenance Tab
  • 19.3.9 Outbound Customer Extracts To Payment Agencies Batch
  • 19.3.10 Search Tab
  • 19.4 Fees
  • 19.4.1 Fees Tab
  • 19.5 Search screen

    • 20. Interface

  • 20.1 Introduction
  • 20.2 AP Transactions
  • 20.3 GL Transactions
  • 20.3.1 Company tab
  • 20.3.2 Account tab
  • 20.4 Account Conversion
  • 20.4.1 Conversion of Account screen
  • 20.4.2 Applicants Sub Tab
  • 20.4.3 Business sub tab
  • 20.4.4 Decision Tab
  • 20.4.5 Contract Tab
  • 20.4.6 Collateral Tab
  • 20.4.7 Account Details Tab
  • 20.4.8 Account Details’ Sub Tabs
  • 20.4.9 Comment Tab
  • 20.4.10 Verification Tab
  • 20.4.11 Calculator Tab
  • 20.4.12 Search Tab

    • Appendix A: Transaction Parameters

  • A.1 Monetary Transactions
  • A.1.1 Servicing Expenses
  • A.1.2 Late Charges
  • A.1.3 Nonsufficient Fund Fees
  • A.1.4 Repossession Expenses
  • A.1.5 Bankruptcy Expenses
  • A.1.6 Phone Pay Fees
  • A.1.7 Financed Insurances
  • A.1.8 Index/Margin Rates
  • A.1.9 Payoff Quotes
  • A.1.10 Backdated Payoff Quotes
  • A.1.11 Account Paidoff
  • A.1.12 Account Charge Off
  • A.1.13 Account Closure
  • A.1.14 Advance (Principal) Balance
  • A.1.15 Interest
  • A.1.16 Interest Accrual
  • A.1.17 Active Military Duty
  • A.1.18 Due Date Change
  • A.1.19 Change Term
  • A.1.20 Payment Refund Transaction
  • A.1.21 Extensions
  • A.1.22 Payment Amount
  • A.1.23 Prepayment Penalty
  • A.1.24 Escrow Payment
  • A.1.25 Escrow balance refund
  • A.1.26 Pay Off Quote Fee
  • A.1.27 Nonperforming Accounts
  • A.1.28 Convert a Precomputed (PC) Loan into a Simple Interest (SI) Loan
  • A.1.29 Account Settlement Transaction
  • A.1.30 Account Acceleration
  • A.1.31 Trading of Accounts - Monetary Transactions
  • A.1.32 Billing Cycle Change
  • A.1.33 Capitalization Maintenance
  • A.1.34 Cycle Based Late Fee Adjustment / Waiver
  • A.1.35 Fee Consolidation Maintenance
  • A.2 Nonmonetary Transactions
  • A.2.1 Customer/Business Name Maintenance
  • A.2.2 Customer Details Maintenance
  • A.2.3 Skipped Customers/Business
  • A.2.4 Mark Customer as Deceased
  • A.2.5 Privacy Opt-Out Indicator
  • A.2.6 Customer/Business Correspondence (stopping)
  • A.2.7 Financed Insurance (modifying)
  • A.2.8 ACH Maintenance
  • A.2.9 Stop an ACH
  • A.2.10 Statement Reprinting (batch only)
  • A.2.11 Add ACH Bank
  • A.2.12 Post Dated Checks
  • A.2.13 Coupon Book Maintenance (batch only)
  • A.2.14 Extended Service Contract (ESC)
  • A.2.15 Insurance Maintenance
  • A.2.16 Escrow Information and Maintenance
  • A.2.17 Escrow Analysis Disbursements
  • A.2.18 Insurance Payment Maintenance
  • A.2.19 Adjust Dealer Compensation
  • A.2.20 Add / Modify Account Contact References
  • A.2.21 Account Statement Preference Mode
  • A.2.22 Cure Letter Date Maintenance
  • A.2.23 Recourse Details Maintenance
  • A.2.24 Sub Unit Account Transfer
  • A.2.25 Customer Credit Limit Transactions
  • A.2.26 Add Existing Customer to Account
  • A.2.27 Add/Update Business Customer Details
  • A.2.28 Rescission Transaction to Void Account
  • A.2.29 Add Asset to Account
  • A.2.30 Customer / Business Credit Score Update
  • A.2.31 Master Account Maintenance
  • A.2.32 Master Account - Statement Consolidation Indicator Maintenance
  • A.2.33 Add Existing Business to Account
  • A.2.34 Add Business Phone Details
  • A.2.35 Customer/Business Address Confirmation
  • A.2.36 Trading of Accounts - Non-Monetary Transactions
  • A.2.37 Bankruptcy Reporting Indicator
  • A.2.38 Collateral Maintenance
  • A.2.39 Account Contract Maintenance
  • A.2.40 Account Payment Mode Maintenance
  • A.2.41 Add Balance to Account
  • A.2.42 Linked Account Maintenance
  • A.2.43 Mock Statement Maintenance
  • A.2.44 Skip Credit Bureau Reporting Maintenance
  • A.2.45 Repossession Maintenance
  • A.2.46 Stop Correspondence at Account Level
  • A.2.47 Consolidated Payoff Quote
  • A.3 Processing SCRA
  • A.3.1 Setting up Interest Rate for SCRA
  • A.4 Black Book Interface

    • Appendix B: Payment Amount Conversions

    Appendix C: Generic Recovery Interface (GRI)

  • C.1 Introduction
  • C.1.1 Pre-requisites
  • C.2 Create Case
  • C.3 Update Case
  • C.4 Case Comments
  • C.5 Hold Case
  • C.6 Reopen Case
  • C.7 Reassign Case
  • C.8 Close Case
  • C.9 Case Updates Received via FireHose WebService
  • C.10 Case Repossession
  • C.11 Case Invoice

    • Appendix D: Account Acceleration

  • D.1 Introduction
  • D.2 Posting Account Acceleration
  • D.3 Reversing Account Acceleration
  • D.3.1 Account Acceleration and Reversal with ‘Principle First’ adjustment
  • D.3.2 Account Acceleration and Reversal with ‘Interest First’ adjustment

    • Appendix E: Trading of Accounts

  • E.1 Introduction
  • E.2 Prerequisites
  • E.3 Trading of Accounts Workflow
  • E.3.1 Equity Calculation
  • E.3.2 Trading of Timeshare
  • E.3.3 Error Rectification
  • E.3.4 Trade Reversal/Rescission and Charge-off of Account
  • E.4 Trade Details Report
  • E.5 Assumptions