Display Package Information Screen

Purpose: Use this screen to review shipment tracking information for an order. This information can come from the Generic Pick In API (Shipments, Voids, and Backorders) and from Manually Confirming Shipments (MCON).

Links to tracking page at shipper’s web site: This screen displays the shipment tracking number for each shipment on the order. If shipment tracking is available on the shipper’s web site, the shipment tracking number is also a live link to the shipper’s shipment tracking web page, where you can review shipment history.

If using Narvar: If you are using the Narvar Integration, the Tracking # is a live link enabling you to track the shipment, provided:

•         You have completed setup of the related system control values, including the Narvar Track URL Prefix (M60).

•         You have specified the Narvar Carrier Name for the ship via.

•         You specified a tracking number when confirming the shipment.

•         All other configuration was completed for Narvar, as described under Narvar Integration Setup.

Note:             

•         After you enable Narvar, tracking number links that were created previously do not work automatically when you click on them at this screen.

•         The tracking number link can still be available if all the above requirements are met, even if the customer did not receive a shipment confirmation when, for example, the customer has opted out of email communication.

•         The tracking link is not supported for drop ship purchase orders or shipments made for originating orders through the Order Broker integration. The tracking link is supported for drop ship picks, and for fulfilling orders received through the Order Broker integration.

•         If carton details were not provided for the tracking numbers, which is possible when you use the generic pick in API, it might not be possible to identify the order lines shipped with each tracking number.

Required for tracking: The Narvar Track URL Prefix (M60) is required for a valid tracking number link to be enabled in emails or on screens. If you are using the Narvar integration and submit an order request to Narvar while the tracking URL prefix is not defined, the Narvar.log file contains errors such as:

Shipment tracking is disable for company 123

Unable to construct shipment tracking URL for order 456

Where 123 is the company number and 456 is the order number.

Error displayed: Also, if the tracking URL is not defined, when you click on the tracking number link at the screens mentioned above, an error window indicates: Tracking information not available. Check Narvar Order Error Export screen for failures.

If not using Narvar: Otherwise, if you are not using the Narvar integration:

•         Supported ship via types: Live links to shipment tracking web pages for shippers are available if the ship via type is:

•         UPS

•         Federal Express

•         Parcel Post (not Parcel Post Class 1, 2, 3, or 4)

•         If the ship via type is anything other than UPS, Federal Express, or Parcel Post, you can still advance to the Display Tracking Numbers screen; however, the tracking number is not a live link.

See Working with Ship Via Codes (WVIA) for information on setting up ship vias, including how to specify the ship via type.

Carton contents: If you have received carton content information through the Generic Pick In API (Shipments, Voids, and Backorders), a carton icon displays for the shipment. You can expand the carton icon for a shipment to display the items included in the carton.

Note:             When you use the generic Pick In API, the system does not verify that the reported carton contents match the information on the pick slip.

Streamlined order inquiry: As an alternative to standard order inquiry, the Streamlined Order Inquiry (DORI) option provides a consolidated, one-page view of the order, including tracking numbers for shipped packages.

How to display this screen: Select Track Packages at the Display Order History Screen. This option is available only if:

•         there are one or more shipped items on the order, and

•         you have entered a tracking number when using Manually Confirming Shipments (MCON), or

•         you have processed a shipment through the generic Pick In API.

Carton icon: If you have received carton content information through the Generic Pick In API (Shipments, Voids, and Backorders), a carton icon displays to the left of the scan date for the shipment. Open the carton by clicking it to display the items packed in the carton:

•         Closed carton: 

•         Open carton: 

Carton contents: If you open the carton to display the carton contents, the additional fields are:

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