Fields on Edit Order Details

Purpose: The following information displays on the Edit Additional Order Details panel.

•         Order Number

•         Order Date

•         Order Status

•         Quote Origin: The Quote Origin field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.

•         Source. The source code description is also displayed.

•         Alternate Order Number

•         Entered By

•         Date Entered (Entered Date)

•         Origin (Order Type)

•         Order Email

•         Email Opt-In (Opt-In Status)

•         Customer Class: Required if the Require Customer Class in OE, WCAT, and WCST (H85) SCV is populated.

•         Sales Representative Number (Sales Representative Name): The Sales Representative Number field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option. In addition, the Sales Representative Number field is display-only if you do not have authority to the Maintain Sales Rep # During Order Maintenance (B22) secured feature. Optionally, click in the field to display a list of sales representatives, including their names, numbers, and store numbers.

•         User Hold Reason: Display-only if a user hold reason is currently assigned to the order. Optionally, select a user hold reason to assign the hold reason to the order, and put the order on hold if it is currently open. To release the order from the current user hold reason, use the Order Holds window.

Note:             Oracle recommends that, when applying a hold reason to an order, you select only user holds, not hold reasons that can be assigned by the system. See Order Hold Reasons Overview for more information, including a list of system-assigned hold reason codes.

For more information:

•         Edit Additional Order Details for an overview of the Edit Additional Order Details panel.

•         Edit Additional Order Details Options for step-by-step instructions on the actions you can perform on the Edit Additional Order Details panel.

 

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