Viewing Action Errors

This topic provides an overview of action errors and discusses how to review action errors.

Page Name

Definition Name

Usage

View Action Errors Page

IT_ACTN_ERR

View action errors created during exception or non-reporting asset processing.

When you work with exceptions and assets not reporting, you select actions to perform on specific assets.

Actions that cannot be executed are stored so that information that is missing can be corrected. Actions that are prerequisites for other actions may need to be executed first, and therefore, may generate errors. If an action fails for any reason during either online or batch processing, the transaction is added to the error table.

Use the Business Rule tab on the View Action Errors page(IT_ACTN_ERR) to view action errors created during exception or non-reporting asset processing.

Image: View Action Errors - Business Rule page

This example illustrates the fields and controls on the View Action Errors - Business Rule page. You can find definitions for the fields and controls later on this page.

View Action Errors - Business Rule page

Note: The Rule ID and Action columns are not displayed for non-reporting asset errors.

Field or Control

Definition

Error Code

You can refine your search to display specific error codes. Error codes are available in the drop-down list. Values are:

Business Unit in another SetID

Component Interface Failed

Duplicate Serial Number

Financial Asset Retirement

New Serial Number not provided

No Email Address

No Employee ID

Route Non-Financial Asset

Worklist Creation Failed

Error codes are specific to the asset source.

Purge

Because Manage Exception cleans up the asset errors when any action is executed for that asset, the only time that there will be rows remaining for an asset are when the asset had a previous error, and then on a subsequent reconciliation was found to have broken no rules. For assets not reporting, you will need to select the rows to purge since the actions are not rule based.

Use the View Action Errors page (IT_ACTN_ERR) to view action errors created during exception or non-reporting asset processing.

Review the details of the error.

Image: View Action Errors - Error Detail page

This example illustrates the fields and controls on the View Action Errors - Error Detail page.

View Action Errors - Error Detail page