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Life Sciences > Orders > Managing Orders > About Ebiz PIP Integration and Oracle CRM On Demand Order Management
About Ebiz PIP Integration and Oracle CRM On Demand Order Management
Oracle CRM On Demand supports two types of order management that are mutually exclusive. Administrators can select the type of order management to use by setting the Order Usage option in the Company Profile page:
- Oracle CRM On Demand Order Management, which is provided in Oracle CRM On Demand Life Sciences Edition
You cannot use Oracle CRM On Demand order management and integrate orders with Oracle E-Business Suite. To integrate orders with Oracle E-Business Suite, you must use the Ebiz PIP Integration option.
- Ebiz PIP Integration, which is the Oracle Lead to Order Integration Pack for Oracle CRM On Demand and Oracle E-Business Suite integration solution
With the Ebiz PIP Integration option, order records in Oracle CRM On Demand contain read-only header information, which allows information from Oracle E-Business Suite to be stored in Oracle CRM On Demand for display purposes only. All order and line items are created in Oracle E-Business Suite. When you select the Ebiz PIP Integration option, Oracle CRM On Demand does not track order line items.
Considerations When Migrating Ebiz PIP Integration Order Management to Oracle CRM On Demand Order Management
If you are currently using the Ebiz PIP Integration option for order management, and if you want to display the following items on Oracle CRM On Demand and provide custom object support for your customizations, then you must migrate your orders to Oracle CRM On Demand order management:
- Order Home page
- Order lists for each account or contact
- Order line item entries
In addition to migrating to Oracle CRM On Demand order management, Oracle CRM On Demand Customer Care must enable the Order and Order Item record types as well as workflows, import and export, and Web services. Oracle CRM On Demand provides integration with the Price List record type, which was previously available only in Oracle CRM On Demand for Partner Relationship Management. When migrating your orders to Oracle CRM On Demand order management, Oracle CRM On Demand Customer Care must enable the necessary privileges to make the Price List record type visible to you. After migrating your orders to Oracle CRM On Demand order management, you can customize the order records in Oracle CRM On Demand for your business logic requirements. For more information on using the Order Usage option in the company profile, see Setting Up Your Company Profile and Global Defaults.
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