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Configuring Oracle Social Engagement and MonitoringBefore you can use Oracle Social Engagement and Monitoring you must first configure the feature to enable Oracle CRM On Demand to create contact or service request records that are based on social monitoring. Note: To configure Oracle Social Engagement and Monitoring, your role must have the Manage Social Engagement and Monitoring Access privilege. To use Oracle Social Engagement and Monitoring, your role must have the Social Engagement and Monitoring Integration privilege. To configure Oracle Social Engagement and Monitoring record access
To enable the service request features, your company administrator must add the Oracle Social Engagement and Monitoring fields to the service request page layout for your role. For more information, read Customizing Static Page Layouts. |
Published 6/21/2021 | Copyright © 2005, 2021, Oracle and/or its affiliates. Legal Notices. |