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Partner Relationship Management and High Tech > Certification > Managing Certifications > Updating the Certification Request Record

Updating the Certification Request Record

Only users with the appropriate access rights can update the certification request record. By default, only brand-owner roles, such as Channel Manager, can update the Status field on the request record. Brand-owner roles and partner roles can update all other fields.

Your company administrator can modify the default access right settings, as required.

Before you begin.

Your company administrator must have made the Certification Requests related information section available for the detail page. If the related information section is not displayed on the detail page, click the Edit Layout link, and add the section as a displayed related information section.

To update a certification request record

1. In the Certification Requests section of the Certification Detail page, click the Edit link for the request record you want to modify.
2. Modify the fields as appropriate.
3. Click Save.

NOTE: The default permissible values for the Certification Status field are Requested, Granted, and Denied. However, this list is completely configurable and your company administrator can modify it to suit your business requirements.