Custom Objects and Service Requests Real-Time Reporting Subject AreaThis topic covers the following reporting subject areas:
AvailabilityThese subject areas are available in all editions of Oracle CRM On Demand. Business PurposeThese subject areas allow you to analyze the many-to-many relationship between service requests and Custom Objects 1, 2, and 3. The service requests subject area is replicated and added with the Custom Objects 1, 2, and 3 dimensions. Often companies redesign Custom Objects 1, 2, and 3 and want to report on these redesigned objects with service requests. Because this subject area represents the many-to-many relationship between opportunities and Custom Objects 1, 2, and 3, the service requests that do not have an association with at least one instance of Custom Objects 1, 2, and 3 cannot be reported using these subject areas. Relationship TypeMany-to-Many DimensionsThese subject areas have the following dimensions:
MetricsThe complete list of metrics for these subject areas is as follows:
Usage NotesThe Account, Contact, and Service Request dimensions include a Book hierarchy, which enables you to analyze metrics and related attributes at any level. |
Published 6/21/2021 | Copyright © 2005, 2021, Oracle and/or its affiliates. Legal Notices. |