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Solutions Real-Time Reporting Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeIn this subject area, you can analyze solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyze important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions. Relationship TypeMany-to-Many DimensionsThis subject area has the following dimensions:
MetricsThe complete list of metrics for this subject area is as follows:
Usage NotesThe Product Category dimension is an independent dimension, not driven through product as are other subject areas. This is specifically done to match the special behavior of the Solutions user interface where a product category can be assigned to a solution without a product value. The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level. |
Published 6/21/2021 | Copyright © 2005, 2021, Oracle and/or its affiliates. Legal Notices. |