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Automotive > Vehicles > Managing Vehicles > Tracking Service Requests for Vehicles
Tracking Service Requests for Vehicles
When you want to review, update, or create a service request for a vehicle, update the vehicle record or create the service request for the associated vehicle.
To track the service request for a vehicle
- Select the vehicle that you want to track.
For more information on selecting vehicles, see Finding Records.
- On the Vehicle Detail page, scroll down and click New in the Service Request title bar.
NOTE: When creating a service request, selecting a dealer allows the user to change from all contacts search to contacts for the related dealer. You can change the filter to run a query as you require.
- On the Service Request Edit page, fill in the information.
The following table describes some field information for service histories.
Field
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Comments
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Service Number
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Oracle CRM On Demand generates this number.
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Subject
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The title or short description of this activity.
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Priority
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The priority of the service request, such as 1-ASAP, 2-High, or 3-Medium.
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Status
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The status of the service request, such as Opened, Pending, or Closed.
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Opened Time
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Indicates the time when the service request was opened. Oracle CRM On Demand generates this number.
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Contact
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The contact related to the service request.
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Dealer
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The dealer related to the service request.
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Owner
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The owner of the service request.
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NOTE: When creating a service request, selecting a dealer changes all contacts to only those contacts who are associated with the dealer by default. The filter can be changed to query all contacts.
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