Create a Suspense Record

A suspense record must be created before money can be processed in OIPA. Any activity that moves money in or out of a policy must be associated with a suspense record. Once a suspense record is created, the suspense number can be entered in the Suspense tab of a new activity before it is added to a policy. Some activities are configured to automatically attach suspense information and others require the user to manually enter the suspense information. The user can initiate the creation of a new suspense record by selecting 'Suspense' from the Create section.

Important: Set-up any necessary suspense records before adding activities that apply money to the policy.

Steps to Create a Suspense Record

1. From the Central Add Create drop down, select Suspense. The Suspense screen will appear.

2. Select a company from the Company drop down box.

3. Enter the policy number the suspense record is associated with in the Policy Number field.

4. Select the effective date in the Effective Date field.

5. Enter the amount in the Amount field. This is the maximum amount of money that can be associated with this record. Once this limit is reached, the suspense record will close.

6. Select a currency type from the currency drop down box.

7. Enter any other necessary information. If required information is left blank, then an error message will appear. All other fields are optional. 

8. Click Save at the bottom of the screen. Make a note of the suspense number.

After a suspense number is generated, that number can be entered in the Suspense tab of a new activity to associate money with a suspense record. Comments node will appear in the navigation list as well as the Add Comment link(when configuration and appropriate security exist).

Note: The Delete button is available on the screen only if Suspense record's attached amount is "0"