Workflow Task Processing

• The following characteristics describe the associations in this new functionality.
• A Workflow Task type that is generated either automatically or manually is associated to one queue.
• Each queue is associated to one or more task types.
• A queue may be associated to one or more Workflow Roles.
• Each Workflow Role is associated to one or more queues.
• The User is associated to one or more Workflow Roles.
• Once a task is created, it's status is empty and it has no User assigned to work the task. It must be updated by a User.
• Assigning a User to the task updates the task status.
• The User assigned to the task updates the task status to Pending indicating the task is being worked.
• The User may reassign the task by changing the assigned User.
• The User may manually close the task by changing the status to Closed.
• The User may unassign a task to allow a supervisor/manager to assign the task to another User.