The Front Desk menu comprises functions such as Cabin Overview, Posting Overview, and Check-in/Check-out status, which provides a high level monitoring and overview of the operations.
The product is pre-installed with a set of operational reports. You can create and add customize reports through the Administration module, System Setup, Reports Setup.
Figure 1-1 Reports List
Printing a Report
You can print a set of departmental reports by batch. These reports are predefined in Administration module, System Setup, Reports Batch Printing Setup.
Select Reports Batch Printing from the Reports drop-down list.
In the Batch Reports Printing window, select the batch number to print.
In the Printer selection section, select the Printer and then click Run.
This function allows you to organize the meeting time, location, and luggage drop off point for debarking passengers by date.
Figure 1-2 Passenger Disembark Assistant Setup
In the Passenger Disembark Assistant Setup form, click Add New.
Click Exit to close the form.
Note:
You cannot delete a Debarkation Group if there is a passenger assigned. You must first unassigned all passengers from the group before proceeding.To remove a debarkation group, select the group from the list and click Delete.
The Children locator function enables you to monitor the location where a child is checked in based on their reservation status — Expected, Check-In, or Check-Out, and the guardian assigned to take care of the child.
Figure 1-3 Children Locator
Checking In a Child
Figure 1-5 Advance Board Card Printing Window
The Check-in Status provides a real time status of expected check-ins for the day. It shows the number of reservations for the day, checked in, and remaining check ins at that time.
Similarly, the Check-out Status shows the total of reservations checking out, checked-out, and remaining.
From the Front Desk menu, select the Cruise Comment option.
Select the Cruise from the drop-down list.
Enter the comment in the blank field and click OK to save.
Figure 1-6 Cabin Availability
Figure 1-7 Deck Plan Viewer
The Cabin Overview shows you a quick view of all cabin status by date, category, cabin clean status and occupant name. You can also update the cabin clean status by batch from here.
Figure 1-8 Cabin Overview
On the Overview window, the cabin number and category are shown with its cabin cleaning status next to it.
If the cabin is occupied or blocked for an expected guest, the name appears on the grid from the date booked until check-out.
To search for a specific category or cabin cleaning state, use the filter fields.
To show the Available Cabins of the window, select the guest name then click Show Free Cabin.
Batch Update of Cabin Clean Status
At the Cabin Overview window, click Batch Update Cabin Clean Status.
In the Batch Update Cabin Clean Status window, select the category, or deck, followed by cleaning status, and then click Search.
Cabins matching the criteria are shown. Select the cabin number check box or use the Select All option.
Select Clean Status from the drop-down list and click Update.
You can set the cabins in unavailable mode over a period of time for servicing or maintenance purposes by function.
Figure 1-9 Cabin Status Change
From the Front Desk menu, select the Cabin Status option.
In the Search Criteria, select the Deck and/or Category, then click Search.
The window displays cabins matching the search criteria. Select the cabin, then navigate to Cabin Status.
Select the Status from the drop-down list, insert the Block From/Until date and the Unavailability Reason.
Click OK to continue and update the status shown in the grid. Blocked cabins are highlighted in light orange in the Cabin Overview window.
This function displays a detailed posting by department code of the selected cruise and date. Information shown includes Date, Total Discounts, Vat Tax, Payer, Buyer, User, Transaction ID, Check No., and Posting Type (Manual or Automated).
Figure 1-10 Posting Overview Window
From the Front Desk menu, select the Postings Overview option.
Select the Cruise Date.
Select the Department code to view.
Postings of the selected department code are shown.
Double-clicking the transaction opens the posting details window and displays the bill image.
The Amenities Overview function provides you a single view of all the amenities requested, both pending delivery or delivered. You can always add new amenities or edit the existing ones.
Figure 1-11 Amenities Overview
From the Front Desk menu, select the Amenities Overview option.
In the Selection Criteria, select the available filters and click Refresh.
Information matching the selected criteria appears in the window.
Adding/Editing/Delivering Amenities
See Cashier Function, Guest Handling, Service Info Tab for more information.
The Itinerary Overview shows you the daily activities available to each cruise by Location, Package or Counselors. Such information is entered in the System Cruise Setup, Itinerary Setup.
Figure 1-12 Itinerary Overview
This function enables you to set up arrival or departure flights, which allows you to plan your resources and organize ground transfers for crew/passengers where necessary. To access the function, select Flights Overview from the Overview menu.
Figure 1-13 Flight Overview Window
Viewing of Flight Details
Figure 1-14 Comments Overview Window
See Cashier Function, Guest Handling, Comments Tab for more information on how to add and remove comments.
Figure 1-15 Revenue Overview Window
Figure 1-16 Check Mark Boxes
With this function, you can add all maintenance work required on board the Ship whether it is a cabin or public location. You can add Work Orders one at a time or in batches using the Criteria Add function.
Figure 1-17 Add New Work Order Form
Figure 1-18 Cabin Selection Criteria