General Locate questions

Why can’t I work with systems, event logging, preferences, proximity uploads, or user profiles?

Your user roles control this access. See the Role Wizard for more information.

I changed a preference setting on one of our servers. Why hasn’t it taken effect?

When you change a preference, the preference settings are updated immediately only on the server where you performed the update, while additional servers continue to use the cached settings. As a result, if you use a multi-server environment for Locate, you need to open the Preferences screen on each server and click Update in order to apply the new preference settings.

How do I know which version of Locate is installed?

Select Systems > About Locate... to display the About Locate window.

Why did my Locate session time out? How can I get back in?

The UI Timeout setting at the Tenant screen specifies how many minutes to wait before timing out an inactive user session.

Once a session times out, you need to close the browser window and start a new session in a different window.

What are the password requirements?

For any user not flagged to use LDAP authentication, the password must:

•         be changed at least every 90 days

•         be from 7 to 25 characters

•         not contain any spaces

•         include at least 1 numeric character

•         include at least 1 letter

•         not be the same as the user ID

•         not be the same as any of the 4 previous passwords

The password is case-sensitive (A is not the same as a).

These rules apply to all Locate users, store associate users, and vendor users.

Note:  Vendor users are not eligible for LDAP authentication.

Why does some of the information on a screen looks incorrect, such as certain fields appearing in more than one area of the screen?

If you are using Internet Explorer, make sure that you are not displaying the Locate screens in Compatibility View mode. Compatibility View should be turned off for Locate.

Why did Locate return an error: Inbound Message failed validation?

Locate returns this error to a web service message if authentication is required for the web service and the request message was not sent with a valid user name and password. See the Web Service Authorization screen for background.

Merchandise Locator and Order Broker questions

Why are no products displayed at the Products screen?

When you initially install Locate, there are no products in its database. You need to perform the steps described in Setting Up Data for the Order Broker Module and then continue importing products or items from your default system.

Another possibility is that the cached information in the browser needs to be refreshed. To prevent this issue from occurring, if you use Internet Explorer:

•         Select Tools > Internet Options

•         In the Internet Options window, select the Advanced tab

•         Scroll down to the Security options and select Empty Temporary Internet Files folder when browser is closed

•         Click OK to apply the change

How can I tell when the availability information for a product location was last updated?

This information is displayed at the Browse Product Locations window and the Edit Product Location screen. Availability information can by updated by:

•         the import process

•         responses to inventory inquiries sent by Locate, if the location is in an online system

•         entry at the New Product Location screen or the Edit Product Location screen

•         the ecommerce update (see the Ecommerce tab of the System screen)

Why are there no product locations for a product?

Confirm that the location was created in Locate, as described in Setting Up Data for the Order Broker Module.

How can I display the probability rule assignments for a location, location type, or organization?

See the Probability Location screen.

Ecommerce rules: You use the Ecommerce Location screen rather than this screen to assign ecommerce rules, which update the probable quantity that your ecommerce site can use to estimate an item’s availability. For more information on ecommerce rules and calculation of the available quantity, see:

•         the Ecommerce Rules screen

•         the Ecommerce Location screen

•         the Ecommerce tab at the System screen

•         Location Inventory Updates for Ecommerce in the Operations Guide 

Why can’t I display the New Location screen?

You need to first set the Use Proximity Locator preference at the Preferences screen. See Setting Up Data for the Order Broker Module for an overview.

I have the Require Status Update flag selected for a system. Why is Locate generating duplicate emails to the specified email address?

The Email Interval specified in the Email Settings section of the Tenant screen controls how many minutes to wait between generating emails.

Why isn’t an Item # displayed at the Order screen?

If your user ID is not assigned a Default Shipping System at the User Profile Configuration screen, the Item # might not be displayed at the Details tab on the Order screen.

Why was an entire order assigned to the Default Unfulfillable Location when it could have been partially fulfilled?

The Order Broker does not initially create an order or line as partially unfulfillable. If there is no location that can fulfill the entire requested quantity of an order or line, or is flagged as Backorder Available, the entire order is assigned to the Default Unfulfillable Location.

Why did a rejected order stay in rejected status?

This can occur if the Default Unfulfillable Location is not associated with the default system for your organization, because Locate cannot reshop the order unless there is a system product record for the system associated with the Default Unfulfillable Location.

How do you upload product attributes?

With the June 2015 release of Locate, you upload product attributes through the System Import Schedule screen.

Supplier Direct Fulfillment questions

Why can’t I create a vendor?

You cannot create a vendor for an organization until you create the default vendor system. See the default vendor system for background.

Where is the vendor’s contact name and address stored in the database?

The vendor contact’s name and address information, as well as the vendor’s name and Active flag, are stored in the location table.

Where is the vendor’s return address stored in the database?

The vendor’s return address information is stored in the contact table.

What is the DS Vendor location type?

The DS Vendor location type is required for you to create vendors for your organization. Locate automatically creates the DS Vendor location type for an organization when you create the default vendor system. You should not delete the DS Vendor location type.

How to resend invoices to the order management system?

If the order management system, such as CWSerenade or CWDirect, did not receive and create the invoices, you can resend one or more invoices by setting the posted_date in the vendor_invoice table to NULL. Locate then includes these invoices in the GetDSInvoicesResponse message the next time it receives the request from the order management system.