Reactivating Users
When a company adds a Partner Company and Partner Users to specific company-level and project/shell-level features, the Partner Company and Partner Users are automatically granted the same level of access to the applicable features.
Notes:
- Project/shell access is limited to users (including Sponsor Company users or Member Company users) who are chosen for the project/shell and permissions are configurable for each company.
- These processes apply to the proxy users.
Go to the Company Workspace tab and switch to Admin mode. In the left Navigator, click User Administration > Partner Users, and open a user to open the Edit User window. In this window:
- If you (the administrator) deactivate a Partner Company user from a project/shell that the Partner Company was associated with and later decide to reactivate the Partner Company user for that project/shell, the status of that Partner Company user changes to what it was prior to the deactivation of that Partner Company user.
- If you (the administrator) remove a Partner Company from a project/shell and later decided to re-add the Partner Company to that project/shell, the status of the Partner Company users changes to what it was prior to the removal of the Partner Company. In this scenario, the administrator must manually activate the Partner Company user at the company level (global), and the system automatically changes the status of the Partner Company user to what it was prior to the removal or deactivation.
Important Information about Reactivating Users
When you deactivate the Partner Company users who are active in a project/shell and later activate the same users, the system reverts the status of the users to "Active" or whatever the user's status was prior to the deactivation.
When you deactivate a Partner Company in Company Workspace, the system removes the Partner Company that exists as a Member Company (in a project/shell). If you deactivate a Member Company from the Partner Company list in the Company Workspace, the system removes the Member Company from all associated projects/shells and sets all Member Company users as "Inactive." When you reactivate the Member Company at the company level, the system adds the Member Company to all previously associated projects/shells; however, the Partner Company users remain as Inactive.
If a Partner Company is a member of a project/shell, but the Partner Company users are all set as "Inactive" in that project/shell, when you (the administrator) decide to reactivate the Partner Company users at the company level, the status of the Partner Company users at the shell level remains as "Inactive."
You can reactivate a deactivated Member Company at the company level (Company Workspace tab).
Last Published Tuesday, June 4, 2024