13453 - ComAgent Error

Alarm Type:

UDRF

Description:

This event occurs when the UDRFE application receives a ComAgent Error (timeout, congestion, or queue full) for the sent SprEvent.

This event is raised when:

1. UDRFE fails to send a notifyAck event to ComAgent
2. UDRFE fails to send a UDR message to ComAgent
3. An internal client error or internal server error occurs
4. A timeout, congestion, or queue full error occurs

Severity:

Info

Instance:

N/A

HA Score:

Normal

Auto Clear Seconds:

N/A

OID:

SprfeDbConnectionError

Recovery:

1. Verify that the ComAgent connection status between UDR and UDRBE is up.
2. If the connection is not up or is degraded, restart the UDR process on MP and the UDRBE process on NO.
   1. At the command line on the MP server, enter pm.set off udr (to stop process).
   2. At the command line on the MP server, enter pm.set on udr (to restart process).
   3. At the command line on the NO server, enter pm.set off udrbe (to stop process).
   4. At the command line on the NO server, enter pm.set on udrbe (to restart process).
3. If necessary, slow down the traffic rate to bring back the connection state to Available.
4. If the problem persists, contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.