32313 - Server default route network error

Alarm Group:

PLAT

Description:

This alarm indicates that the default network route of the server is experiencing a problem.

Caution:

When changing the network routing configuration of the server, verify that the modifications will not impact the method of connectivity for the current login session. The route information must be entered correctly and set to the correct values. Incorrectly modifying the routing configuration of the server may result in total loss of remote network access.

Severity:

Major

Instance:

May include AlarmLocation, AlarmId, AlarmState, AlarmSeverity, and bindVarNamesValueStr

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

tpdDefaultRouteNetworkError

Recovery:

1. Run syscheck in verbose mode.
2. If the syscheck output is: The default router at <IP_address> cannot be pinged, the router may be down or unreachable. Do the following:
   1. Verify the network cables are firmly attached to the server and the network switch, router, hub, etc.
   2. Verify that the configured router is functioning properly. Check with the network administrator to verify the router is powered on and routing traffic as required.
   3. Check with the router administrator to verify that the router is configured to reply to pings on that interface.
   4. Rerun syscheck.
   5. If the alarm has not been cleared, it is recommended to collect the syscheck output and contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.
3. If the syscheck output is: The default route is not on the provisioning network, it is recommended to collect the syscheck output and contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.
4. If the syscheck output is: An active route cannot be found for a configured default route, it is recommended to collect the syscheck output and contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.