32327 - Server HA Keepalive error

Alarm Group:

PLAT

Description:

This alarm indicates that heartbeat process has detected that it has failed to receive a heartbeat packet within the timeout period.

Severity:

Major

Instance:

May include AlarmLocation, AlarmId, AlarmState, AlarmSeverity, and bindVarNamesValueStr

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

tpdHaKeepaliveError

Alarm ID:

TKSPLATMA28

Recovery:

1. Determine if the mate server is currently down and bring it up if possible.
2. Determine if the keepalive interface is down.
3. Determine if heartbeart is running (service TKLCha status).

   Note:

   This step may require command line ability.
4. It is recommended to contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.