13370 - Ud No SOAP Connection

Alarm Type:

UDR

Description:

The Ud client has attempted to open SOAP connections to the Ud server but no SOAP connections can be established after trying primary, secondary (if configured), and tertiary (if configured) connections. This alarm clears when:

1. the Ud client establishes at least one SOAP connection to the Ud server.
2. the Ud client SOAP connections are disabled by configuration.
3. the Ud client SOAP connections are disabled from the Main Menu > UDR > Maintenance > Ud Client > Ud Client Connection Status GUI page .
4. the Ud client feature is disabled.

Severity:

Major

Instance:

N/A

HA Score:

Normal

Auto Clear Seconds:

0

OID:

UdNoSOAPConnection

Recovery:

1. Verify the SOAP connection details configured on the Main Menu > UDR > Configuration > Ud Client > Ud Remote Server Configuration GUI page are correct on the Ud server.
2. Also verify connectivity from the NO servers the host/port details specified; ensure a TCP/IP connection can be established from each NO to each specified SOAP host/port. Check host/port details for each primary, secondary, and tertiary connection.
3. Verify connectivity from the NO servers the host/port details specified; ensure a TCP/IP connection can be established from each NO to each specified SOAP host/port.