CTIActivityInsert SOAP Request

The following is a sample SOAP request to create four activities; one each for call, chat, email and voicemail:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:cti="urn:crmondemand/ws/odctibs/ctiactivity/" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:data="urn:/crmondemand/xml/ctiactivity/data">

<soapenv:Header>

  <wsse:Security soapenv:mustUnderstand="1">

    <wsse:UsernameToken>

      <wsse:Username>OKP/mos.def</wsse:Username>

      <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">password</wsse:Password>

    </wsse:UsernameToken>

  </wsse:Security>

</soapenv:Header>

<soapenv:Body>

  <cti:CTIActivityInsert_Input>

    <data:ListOfInteraction>

      <data:Interaction>

        <data:InteractionId>900000000051</data:InteractionId>

        <data:AgentOfferTime>1287786900</data:AgentOfferTime>

        <data:ChannelType>Inbound Call</data:ChannelType>

        <data:Origin>15551111212</data:Origin>

        <data:Destination>18003849503</data:Destination>

        <data:Priority>2-Medium</data:Priority>

        <data:IVRBeginTime>1287786601</data:IVRBeginTime>

        <data:QueueBeginTime>1287786213</data:QueueBeginTime>

        <data:Queue>Support</data:Queue>

      </data:Interaction>

      <data:Interaction>

        <data:InteractionId>9000000000054</data:InteractionId>

        <data:AgentOfferTime>1287786900</data:AgentOfferTime>

        <data:ChannelType>Inbound Chat</data:ChannelType>

        <data:Origin>[e-mail]</data:Origin>

        <data:Destination>[e-mail]</data:Destination>

        <data:Priority>2-Medium</data:Priority>

        <data:IVRBeginTime>1287786601</data:IVRBeginTime>

        <data:QueueBeginTime>1287786213</data:QueueBeginTime>

        <data:Queue>Support</data:Queue>

      </data:Interaction>

      <data:Interaction>

        <data:InteractionId>900000000053</data:InteractionId>

        <data:AgentOfferTime>1287786900</data:AgentOfferTime>

        <data:ChannelType>Inbound Email</data:ChannelType>

        <data:Origin>[e-mail]</data:Origin>

        <data:Destination>[e-mail]</data:Destination>

        <data:Priority>2-Medium</data:Priority>

        <data:IVRBeginTime>1287786601</data:IVRBeginTime>

        <data:QueueBeginTime>1287786213</data:QueueBeginTime>

        <data:Queue>Support</data:Queue>

      </data:Interaction>

      <data:Interaction>

        <data:InteractionId>900000000055</data:InteractionId>

        <data:AgentOfferTime>1287786900</data:AgentOfferTime>

        <data:ChannelType>Inbound Voicemail</data:ChannelType>

        <data:Origin>15551111212</data:Origin>

        <data:Destination>18003849503</data:Destination>

        <data:Priority>2-Medium</data:Priority>

        <data:IVRBeginTime>1287786601</data:IVRBeginTime>

        <data:QueueBeginTime>1287786213</data:QueueBeginTime>

        <data:Queue>Support</data:Queue>

      </data:Interaction>

    </data:ListOfInteraction>

  </cti:CTIActivityInsert_Input>

</soapenv:Body>

</soapenv:Envelope>