1. Oracle CRM On Demand CTI Developer’s Guide
  2. View Interaction History Button

View Interaction History Button

Clicking this button in the Oracle CRM On Demand UI opens the interaction history dialog in the CTI application.

The HTML custom attributes for the button are:

  • data-cti-action="openHistory"

  • data-cti-interactionId="interactionId"

An example of HTML for the button is as follows:

<td onmouseover="toggleNavButton(this);" onmouseout="toggleNavButton(this);" 
onkeypress="onButtonPress(this);" onclick="function () {return false;};" tabindex="2" class="buttonTD" data-cti-action="openHistory" data-cti-interactionId="21646540540654064" id="CODDetailChatForm32883963*2"> 
&#160;View Interaction History&#160;</td>