Troubleshooting Oracle Data Loader On Demand
The following table provides guidelines for helping you to resolve problems using Oracle Data Loader On Demand.
Symptom | Cause | Solution |
---|---|---|
Authentication Error |
Your account does not have the right privileges. |
Check the following conditions, and resolve them if necessary:
|
Import fails |
The import process cannot find the owner of a record. |
Check the following conditions, and resolve them if necessary:
|
Picklist not populated |
Picklist values are not found. |
Check the following conditions, and resolve them if necessary:
|
Records not imported |
The import process cannot find your associated records. |
Check the following conditions, and resolve them if necessary:
|
The downloaded ZIP file for Oracle Data Loader On Demand is unusable |
Corrupted or damaged ZIP file. |
Either restart your browser, or try a different supported browser such as FireFox. If you are using Internet Explorer, change the following setting: Internet Options, Advanced tab, clear the check box for Use HTTP 1.1. |
Validation failed error |
The operating system cannot create a required file. |
Check the following conditions, and resolve them if necessary:
|
You receive the following message when submitting an import job: "Processing this request will exceed your current storage allotment, therefore your request cannot be processed. Please reduce the number of records and try again or contact your Company Administrator." |
Your storage allotment is almost full. |
To reduce the allotment usage you can delete data you no longer need. To purchase additional capacity or licenses, contact your sales representative. |
You receive the following message: "String index out of range: -1" |
A required field is blank, possibly the first field in a record. |
Make sure all required fields have valid data. If there legitimately is no data for a field, enter a blank by using a pair of quotation marks. |