1. Connected Mobile Sales Administration Guide
  2. Using Single Sign-On

Using Single Sign-On

Single Sign-On (SSO) authentication is subject to the following limitations:

  • The supported profiles are Security Assertion Markup Language (SAML) 1.1 Browser/Artifact profile and SAML 2.0 Browser/Artifact profile.

    Note: SAML Federation with Basic Authorization on the Identity Provider (IdP) is not supported.

  • Browser/POST profiles are not supported.

  • Client support is provided on Android and iPhone devices only.

  • The Intersite Transfer Service (ITS) URL must be correctly configured in Oracle CRM On Demand and must use destination-site-first. Because of the context-sensitive nature of the Target URL, do not specify a concrete Target URL when configuring the ITS URL for SSO Authentications property. Instead, use the ${TARGET} macro as a substitute for the concrete Target URL. For more information, contact Oracle Customer Care.

  • A user who signs on with SSO cannot use CalDAV or CardDAV synchronization as described in Calendar and Contact Synchronization (iOS Only).

Note: On Android devices the user interface differs depending on whether your device has a hardware button to access menu options (called the hardware menu button) which is typically on older devices. For example, on the advanced screen accessed from the sign on screen, the option for SSO is typically accessed by tapping the menu button in the top right corner. However, on devices with a hardware menu button, the hardware menu button must be used to access the SSO option.

Enabling Single Sign-On as the Default Sign On Method

You can sign on to a Oracle CRM On Demand Connected Mobile Sales session using either SSO or User ID and Password. You can also set SSO as the default method of signing on.

To set SSO as the default sign on method

  1. In Android, tap the Action Overflow icon (three vertical dots) and tap the Sales App Advanced screen. Activate the menu (either using the hardware menu button or clicking the ellipsis icon (...) on the top right), and then select Enable Single Sign On.

  2. In iOS, open the Settings app. Find and select the Sales App, and then make sure Single Sign On is enabled.

If you want to resume using User ID and Password for signing on, repeat these steps and disable the Enable Single Sign On setting.

To sign on to Oracle CRM On Demand Connected Mobile Sales using Single Sign-On

  • Access the following URL: https://mobile.crmondemand.com/odui/faces/Home?ssoid=<SSO_ID> where <SSO_ID> is the Single Sign-On ID.