Approving or Rejecting Special Pricing Claims (Channel Managers)

This task is a step in Example Process of Managing Special Pricing Claims.

Complete the steps in the following procedure to approve or reject a special pricing request claim.

To approve or reject a special pricing request claim

1. Navigate to the special pricing request list named, Special Pricing Requests Pending My Approval.

2. Review the submitted claim with the claim status of Claim Submitted.

3. Determine what amount, if any, to approve for the special pricing request claim, and edit it as follows:

   • If the special pricing request is approved, then do the following:

     1. Enter the approved amount in the Total Claim Amount Approved field.

     2. Enter the date of the decision in the Claim Decision Date field.

     3. Set the Claim Status field to Claim Approved.

   • If the special pricing request is not approved, then set the Claim Status field to Claim Denied.

4. Save the record.

After the special pricing request claim is approved, the fund management process continues. For more information, see Oracle CRM On Demand Online Help.