Service Request

The service request object allows customers to request information or assistance with a problem related to products or services purchased from your company. Service requests can be ranked for severity and prioritized accordingly.

Child Objects

Activity, Attachment, Audit Trail,Custom Object 1 through 3, Note, Sales Assessment, Sales Assessment Value, Team.

Methods Called

The following table details the methods called by the Service request service.

Table Methods Called by Service Request Service

Method	Name as Defined in Service
Delete	ServiceRequestDelete
Execute	ServiceRequestExecute
Insert	ServiceRequestInsert
QueryPage	ServiceRequestQueryPage
Update	ServiceRequestUpdate

Fields

The following table details the required and read-only fields for the service request object.

Table Required and Read-Only Fields for the Service Request Object

Field Name	Type
ContactEmail	Read-only
ContactFirstName	Read-only
ContactFullName	Read-only
ContactLastName	Read-only
Audit Fields	Read-only
LastUpdated	Read-only
ServiceRequestContactId	Read-only

The following table details the pick map fields for the service request object.

Table Pick Map Fields for the Service Request Object

Pick Map Field	Maps To
Owner	OwnerId
AccountExternalSystemId	AccountId
AssetIntegrationId	AssetId
AssetExternalSystemId	AssetId
ProductExternalSystemId	ProductId

The following table provides a list of the user key combinations for the service request object.

Table User Key Fields on the Service Request Object

User Key Field Combinations
Id
ExternalSystemId
SRNumber

The following table details the picklists available for the service request object.

Table Picklists Available for the Service Request Object

Field Name
Area
Cause
Priority
Source
Status Note: The Status picklist is editable for users whose role includes the Customize Application - Edit Service Request 'Status' Picklist privilege
Type