Accessing Oracle Global Customer SupportOracle customers have access to electronic and telephone support for Oracle CRM On Demand through Oracle Global Customer Support. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at FCC.gov, and a list of telephone numbers is available on their directory page. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process. My Oracle SupportMy Oracle Support is an online support portal that offers you secure real-time access to support information from Oracle. It is a source of information, diagnostic tools, and support assistance. My Oracle Support provides a repository of technical articles, Service Request (SR) access, and the ability to create a personalized home page. Log in to My Oracle Support to access the Training and Resources page (Doc ID 1959163.2), where you can find essential information, how-to videos, training, and reference materials. Only designated contacts of licensed customers have access to My Oracle Support. |