About Rules

A rule is triggered when a user attempts to "send" a business process record to the next step whose status activates the rule. For example, the rule may be designed to activate when a record gets to the Pending or Approved status. A rule can prevent the record from proceeding to the next step if doing so will violate the rule. Rules affect how users can work with:

When you create a rule, you can designate specific groups or users who can override the rule exception.

When a rule violation occurs, the system displays a "Rule Exceptions" window.

If the user has override control, they can click Override to ignore the rule exception, or Cancel to accept the rule and remain on the step. If the user clicks Override, the system will ignore the rule exception and send information to the audit log about the override transaction.

Rule exceptions can be triggered by:

Note: The system does not display a Rule Exception window if the rule validation is triggered from an email action, or integration. If the user has override control, the system will assume the user wants to override the rule exception and sends the override information to the audit log.

Related Topics

About Control Sources and Levels

Access a Rule or Rule Template



Last Published Saturday, July 13, 2024