Error Code 500

Associated Error Category

Missing or Unconfigured APN

Description

Binding capable session initiation request is received with no APN.

Associated P-DRA Alarm/Event

Alarm 22730 - Policy and Charging Configuration Error (refer to the DSR Alarms and KPIs Reference for details about this alarm)

Associated Measurement

RxBindCapMissingApn

Associated Diameter Interface/Message Type

Gx/Gxx CCR-I

GUI Configurable

Yes

Recovery

1. See CCR-I Processing with PCRF Pool and findOrCreateBinding Response Processing with PCRF Pool in the Error Resolution appendix of the Policy and Charging Application User Guide to investigate and understand the circumstances where this error occurs and the impacts on Gx/Gxx CCR signaling processing.
2. Go to the P-DRA GUI at Alarms & Events, and then View History. Set up the right scope for Server Group, Resource Domain, Place and Place Association, or use Alarm 22730 - Policy and Charging Configuration Error (refer to the DSR Alarms and KPIs Reference for details about this alarm) as Display Filter to start the search.
3. A list of Alarm 22730 - Policy DRA Configuration Error (refer to the DSR Alarms and KPIs Reference for details about this alarm) displays. Select an alarm based on the alarm time stamp or other preferred criteria to display details of the alarm in Alarms & Events, and then View History [Report].
4. Obtain the policy client's Origin-Host FQDN from the ERR_INFO in the alarm report on Alarm 22730 - Policy and Charging Configuration Error (refer to the DSR Alarms and KPIs Reference for details about this alarm).
5. Navigate to Measurements, and then Report to obtain the measurement report for RxBindCapMissingApn and other relevant measurements. The frequency of the problem may be observed.
6. If needed, it is recommended to contact unresolvable-reference.html#GUID-F069C6FD-5BA3-4F31-AE9E-A187D5B5F729 for further assistance.