Tracking and Workflow

The Inbox Page lists all the Tasks such as Issues and Actions for a User. You can log Issues or the Issue can be logged by a Governance Process or Reassigned Tasks from another User. You can create Actions, which are remedy tasks to resolve an Issue. An Action can involve an Adjustment Process to close the Action or Issue. The Notification Tab lists the latest tasks for the User.

Topics:

·        Manage an Issue

·        Manage an Action

·        Create or Update a Business Term

Manage an Issue

This section provides information about how to create, update, close, reopen, or delete an Issue.

Topics:

·        Create or Log an Issue

·        Update an Issue

·        Close an Issue

·        Reopen an Issue

·        Delete an Issue

Create or Log an Issue

To create an Issue, do the following:

1.     Go to the Inbox. To navigate to the Inbox, on the Home Page, click the Inbox Button.

The Inbox Page is displayed.

2.     On the Inbox Page, click the Log Issue Button.

The Create Issue Page is displayed.

3.     Set the following values.

Table: Issues Field Names and Description

Field Name

Description

Name

Type a unique name for the Issue.

Description

Type a description for the Issue.

Category

Select the required Category:

·        Data Authorization

·        Data Privacy

·        Data Security

·        Data Accuracy

·        Data Availability

·        Timeliness

·        Catalog Extension: To extend the out-of-the-box Data Structure, you can use this option.

Criticality

Set one of the following criticality level for the Issue:

·        Low

·        Medium

·        High

Target Date

Select the Date till when you need this Issue to be active.

Execution Date

Select the Date for executing this Issue.

Source

Select a source for the Issue:

·        Controls: It defines the operational and quality controls on every data element and monitors the effectiveness of the control.

·        Key Indicators: It monitors all the key metric, trends of the metric, variances, and so on for the data elements.

·        Catalog: To create the Business Term that comprises of elements supporting the business needs of the Financial Industry.

Owner

Select the required Owner for the Issue.

Comments

Add comments for the Issue, if required.

Attach Documents

Use this field to upload the elaborated Issue details.

 

4.     To save the details, click Save.

A Confirmation Acknowledgment is displayed: Issue logged successfully.

5.     Close the Acknowledgment. The new Issue is listed on the Inbox Page with the Status as New along with the other details of the Issue.

Update an Issue

To update an existing Issue, do the following:

1.     Go to the Inbox. To navigate to the Inbox, on the Home Page, click the Inbox Button.

The Inbox Page is displayed.

2.     On the Inbox Page, click the required Issue.

The Issue Details Page is displayed.

3.     You can edit the Description, Category, Criticality, Target Date, Owner, Comments, and Attach Documents Fields.

4.     To save the changes, click Update.

A Confirmation Acknowledgment is displayed: Issue logged successfully.

5.     Close the Acknowledgment.

Close an Issue

To close an existing Issue, do the following:

1.     On the Inbox Page, click the required Issue.

The Issue Details Page is displayed.

2.     Click Close.

A Confirmation Acknowledgment is displayed: Do you want to close issue? with Yes and No.

3.     To close the Issue, click Yes.

4.     Close the Acknowledgment.

A Confirmation Acknowledgment is displayed: Issue has been closed successfully.

5.     Close the Acknowledgment.

Reopen an Issue

To reopen a closed Issue, do the following:

1.     On the Inbox Page, click the closed Issue that needs to be reopened.

The Issue Details Page is displayed.

2.     Click Re-open.

A Confirmation Acknowledgment is displayed: Do you want to re-open issue? with Yes and No.

3.     To reopen the Issue, click Yes.

A Confirmation Acknowledgment is displayed: Issue has been re-opened successfully.

4.     Close the Acknowledgment.

Delete an Issue

To delete an Issue, do the following:

1.     On the Inbox Page, select the required Issue.

2.     Click the Delete Button.

A Confirmation Acknowledgment is displayed: Do you want to delete tasks issue? with Yes and No.

NOTE:   

Ensure that you close all the Actions associated with the Issue and then close the Issue.

3.     To delete the Issue, click Yes.

A Confirmation Acknowledgment is displayed: Items has been deleted Successfully.

4.     Close the Acknowledgment.

Alternatively, to re-open, close, delete an Issue, on the Inbox Page, select the required Issue, click the Menu associated with the Issue, and select Re-open or Close or Delete respectively, and follow further instructions as mentioned in the preceding sections.

Manage an Action

This section provides information about how to create, update, close, reopen, or delete an Action.

Topics:

·        Create an Action

·        Update an Action

·        Approval Workflow for Issues and Actions

·        Close an Action

·        Reopen an Action

·        Delete an Action

Create an Action

To create an Action, do the following:

1.     Go to the Inbox. To navigate to the Inbox, on the Home Page, click the Inbox Button.

The Inbox Page is displayed.

2.     On the Inbox Page, select the required Issue for which you need to create an Action.

The Issue Details Page is displayed.

3.     On the Actions Tab, click Create.

4.     Set the following values.

Table: Actions Field Names and Description

Field Name

Description

Name

Type a unique name for the Action related to its Issue.

Description

Type a description for the Action related to its Issue.

Action Type

Select the required Action Type:

·        Data Adjustments - DQ Errors:

·        Data Adjustments - Others:

·        Data Adjustments - Regulatory Reporting:

·        Reconciliation Adjustments:

·        Others:

·        Catalog Extension: To extend the out-of-the-box Data Structure, you can use this option.

NOTE: If you select the Adjustment based Action Type, then on the Action Details Page, Adjustments Tab is displayed, where you can create an Adjustment for the Action.

If you select the Catalog Extension Action Type, then on the Action Details Page, Extension Tab is displayed, where you can create a Business Term for the Action.

Criticality

Set one of the following criticality level for the Action:

·        Low

·        Medium

·        High

Start Date

Select the beginning date in the range on which you need this Action to be executed.

Target Date

Select the last date in the range within which you need this Action to be executed.

Owner

Assign the required Owner for the Action.

Comments

Add comments for the Action, if required.

Attach Documents

Use this field to upload the elaborated Issue details.

 

5.     Click Save.

A Confirmation Acknowledgment is displayed: Action logged successfully.

6.     Close the Acknowledgment.

7.     Click outside the Action Details Page to close it. The new Action is listed on the Inbox Page with the Status as New along with the other Action details.

Update an Action

To update an existing Action, do the following:

1.     On the Inbox Page, click the required Action.

The Action Details Page is displayed.

2.     You can edit the Description, Action Type, Criticality, Start Date, Target Date, Owner, Comments, and Attach Documents Fields.

3.     To save the changes, click Update.

A Confirmation Acknowledgment is displayed: Issue logged successfully.

4.     Close the Acknowledgment.

5.     Click outside the Action Details Page to close it.

Approval Workflow for Issues and Actions

This section provides information on the approval workflow for the created issue and the submitted action in the AFCS Application.

Catalog Extension

The Issue Owner has the privilege to view and Approve the Actions submitted by the Action Owner. The Actions once approved cannot be edited further and will disable all the extensions for any modifications.

Figure 1: Approval Workflow for Issues and Actions

This illustration shows the approval workflow for the created issues and the corresponding actions submitted in the AFCS application.

Approve an Action

To approve an existing Action, do the following:

1.      On the Inbox Page, click the required Action with the status as Submitted.

The Action Details Page is displayed.

2.     You can view the submitted action and the corresponding Business Term details.

3.     To Approve the Action, click Approve.

A Confirmation Acknowledgment is displayed: <Action Name>- Add comment.

4.     Enter the reason for approving the submitted action and click Save.

5.     Close the Acknowledgment.

A Confirmation Acknowledgment is displayed: All BT/Entities has been approved successfully.

6.     Close the Acknowledgment.

7.     Click outside the Action Details Page to close it.

Return an Action

To return an existing Action, do the following:

1.      On the Inbox Page, click the required Action.

The Action Details Page is displayed.

2.      You can view the submitted action and the corresponding Business Term details.

3.      To Return the Action, click Return.

A Confirmation Acknowledgment is displayed: <Action Name>- Add comment.

4.      Enter the reason for rejecting the submitted action and click Save.

A Confirmation Acknowledgment is displayed: BT/Entities has been rejected successfully.

NOTE:   

You can modify the Action details and re-submit it for approval.

5.     Close the Acknowledgment.

6.     Click outside the Action Details Page to close it.

Close an Action

To close an existing Action, do the following:

1.     On the Inbox Page, click the required Action.

The Action Details Page is displayed.

2.     Click Close.

A Confirmation Acknowledgment is displayed: Do you want to close action? with Yes and No.

3.     To close the Action, click Yes.

4.     Close the Acknowledgment.

A Confirmation Acknowledgment is displayed: Action has been closed successfully.

5.     Close the Acknowledgment.

6.     Click outside the Action Details Page to close it.

Reopen an Action

To reopen a closed Action, do the following:

1.     On the Inbox Page, click the closed Action that needs to be opened.

The Action Details Page is displayed.

2.     Click Re-open.

A Confirmation Acknowledgment is displayed: Do you want to re-open action? with Yes and No.

3.     To reopen the Action, click Yes.

A Confirmation Acknowledgment is displayed: Action has been re-opened successfully.

4.     Close the Acknowledgment.

5.     Click outside the Action Details Page to close it.

Delete an Action

To delete an Action, do the following:

1.     On the Inbox Page, select the required Action.

2.     Click the Delete Button.

A Confirmation Acknowledgment is displayed: Do you want to delete tasks action? with Yes and No.

3.     To delete the Action, click Yes.

A Confirmation Acknowledgment is displayed: Items has been deleted Successfully.

4.     Close the Acknowledgment.

5.     Click outside the Action Details Page to close it.

Alternatively, to re-open, close, delete an Action, on the Inbox Page, select the required Action, click the Menu associated with the Action, and select Re-open or Close or Delete respectively, and follow further instructions as mentioned in the preceding sections.

Create or Update a Business Term

To create or update a Business Term for an Action, see the Manage Business Terms Section in the OFS AFCS Data Catalog Release 22B.