2. Search Function

Oracle Financial Services Lending and Leasing allows you to search for an account, customer or application using specific search criteria. Since this section details the general search options available in the User Interface, some or all the parts of this section are applicable to you as per access provisions & licensing. The following sections explain the Search options in detail.

2.1 Search Criteria

Search criteria has a list of parameters which enables to query the application / account from the database by providing one or more parameter values. There are 15 parameters whose values can be specified in combination with comparison operators which are described in the table below. The Reset button enables to clear the comparison values for a fresh search. Apart from this, Search can also be performed using wild card characters.

Description

Example Expression

less than

APPLICATION DATE < 01/22/2002

Result: The system searches for all applications created before Jan. 22, 2002.

less than or equal to

APPLICATION DATE <= 01/22/2002

Result: The system searches for all applications created on or before Jan. 22, 2002.

equal

APPLICANT SSN = 111-22-3333

Result: The system searches for all applications with applicant social security number 111-22-3333.

not equal

APPLICANT SSN <> 111-22-3333

Result: The system searches for all applications except those with an applicant whose social security number is 111-22-3333.

greater than

APPLICATION DATE > 01/22/2002

Result: The system searches for all applications created after Jan. 22, 2002.

greater than

or equal

APPLICATION DATE >= 01/22/2002

Result: The system searches for all applications created on or after Jan. 22, 2002

in

ACCOUNT NUMBER IN (‘20001000012512’, ‘20010100012645’, ‘20010300012817’)

IN is used with values that are within parenthesis.

Result: The system searches for the applications with the account num­bers of ‘20001000012512’, ‘20010100012645’, and ‘20010300012817’.)

not in

ACCOUNT NUMBER NOT IN (‘20001000012512’, ‘20010100012645’, ‘20010300012817’)

NOT IN is used with values that are within parenthesis.

Result: The system searches for all applications except those with the account numbers of ‘20001000012512’, ‘20010100012645’, and ‘20010300012817’.)

is

VIN IS NULL

IS is only used with a value of “NULL”. It enables you to search for crite­ria that has no value; that is, fields where no information is present.

Result: The system searches for all applications without a vehicle iden­tification number.

is not

VIN IS NOT NULL

IS NOT is only used with a value of “NULL”. It enables you to search for criteria that has any value; that is, fields where information is present.

Result: The system searches for all accounts with a VIN, vehicle identi­fication number.

like

ASSET TYPE LIKE VEH%

LIKE enables you to search for close matches using wildcard charac­ters.

Result: The system searches for all applications with asset type begin­ning with the characters “veh” such as “vehicle car” or “vehicle van.”

not like

ASSET TYPE NOT LIKE VEH%

NOT LIKE enables you to search for close matches using wildcard characters.

Result: The system searches for all applications with asset type other than those starting with the characters “veh.”

Using Wildcard Characters

Using Criteria Value

Search criteria values of 1234% will locate character strings of any length that begin with “1234” for example,

Search criteria values of 1234_ will locate character strings of five characters that begin with “1234” for example,

Search criteria values of %1234 will locate character strings of any length that end with “1234” for example,

Search criteria values of _1234 will locate five character strings that end in “1234” for example,

Search criteria values of %1234% will locate character strings of any length that contain “1234” for example,

Search criteria values of _1234_ will locate character strings of 6 characters that contain “1234” for example,

Using Search Criteria examples

Result: The system searches for all applications with application date May 1, 2001.

Criteria

Comparison Operator

Value

APPLICATION DATE

EQUAL

05/01/2001

Criteria

Comparison Operator

Value

Application date

EQUAL

05/01/2001

Application number

GREATER THAN OR EQUAL

0000000278

Result: The system searches for all applications with application date May 1, 2001 and an application number greater than or equal to 0000000278.

Criteria

Comparison Operator

Value

FIRST NAME

EQUAL

JAN

Result: The system searches for all applications with applicant whose first name is “JAN”

Result: The system searches for all applications with applicant’s first name starting with “JAN”

Application Status

While you are searching for an application in the Origination screens, the Search Result/Task tab lists all the available applications and also the status of each application for edits. The following table indicates the application status:

Description

Example Expression

Critical

Whenever any application is updated with dealer comments, a system generated alert will be posted in the application and a critical icon would be displayed in this column against that application. Once User has acted on the critical item, the alert flag should be manually be unchecked by the User to remove the 'Critical' flag on the application.

Locked

An application already opened by another User will have a lock icon in this column against the application. User with appropriate privileges can unlock the application and proceed.

Allowed

This field displays whether you can open the application from the respective Origination Screen or not i.e. if the application is in decision stage, a red flag will be displayed in Application Entry stage indicating that the application can only be viewed and User has to open the appli­cation in Underwriting for actioning. User can also see a green flag in Underwriting against this application indicating that it can be actioned in Underwriting.

2.2 Searching for an Application

Oracle Financial Services Lending and Leasing allows you to search and retrieve a particular application.

During application entry, queues can be created based on your user id and your user responsibility. You can view the assigned queues in the Origination screen of DashBoard.

In each stage of application, the queue name to which the selected application is assigned, appears in Queue name field in Result screen.

You can begin processing the applications in the order in which they are listed. Select the record and click Submit.

2.2.1 Search/Task tab

To view the Search/Task screen during Line of credit origination

  1. On the Oracle Financial Services Lending and Leasing Application home screen, click the Origination master tab.

Depending on the task to be performed and the link clicked, the respective screen opens in the Search Results/Task screen.

  1. Click the Search Criteria tab.

The search tab enables you to locate an application using a broad range of search criteria.

The Search Results/Task screen.

  1. On the Results screen, select the application you want to load and click Open Application.

The system loads the application on the respective screen.

You are now ready to begin work on the application.

2.2.2 Quick Search section

Quick Search enables to search for an application using any one of the following values - Application Number, SSN, Identification Number or Queue.

To load an application using the Quick Search section:

  1. On the Oracle Financial Services Lending and Leasing Application home screen, click the Origination master tab.
  2. In the Quick Search section’s App # field, specify the application number you want to load and click Submit.

You can also load the application by specifying the last 4 digits of the SSN Number. System retrieves only those applications where the searched SSN is of the Primary Applicant. If multiple matches are found, system displays an error message as ‘Multiple Matches found for the SSN, Please use normal Search’.

Note

Search cannot be performed using wild card characters in the Quick Search section.

The system loads the selected application.

To load an application from a queue during application entry

  1. On the Oracle Financial Services Lending and Leasing Application home screen, click the Origination master tab.
  2. In the Quick Search section’s Queue field, select the queue you want to work with and click Next Application.

2.2.2.1 Other Features on the Results screen

The Results screen on the Applications screen has below listed common features (these features are not present on the Result screen on Customer Service screen):

What is it?

What does it do?

View All

If you select View All check box, all applications in the system acces­sible with your user id appear in the Results screen under search sec­tion.

Queue Name field

This display only field indicates the queue in which the selected appli­cation is currently in. (This in normally related to one or more of the following, based on setup: producer, state, or status.)

Secured box

Indicates that the selected application is secured (that is, that the applicant is an employee of the organization) and may only be loaded by authorized users.

Copy Applica­tion button

Creates a copy of the selected application. This feature is usually used when an applicant has submitted a previous application or when an applicant submits a second application and you don’t want to retype the information.

New Applica­tion

Opens a screen where a user can create a new application by provid­ing required details.

Open Applica­tion

Displays the application details for the selected application.

Unlock Appli­cation

Unlocks the selected application locked by another user.

2.2.2.2 Copying an Application

Once the application clears the pre-qualification edits successfully, it moves to the underwriting queue. In the Underwriting/Funding screen, you can copy the information of an existing application into a new application. using Results screen. The new application will contain duplicated data of application information, the requested Line of credit information, credit bureau data, and collateral information. The new application will have status/sub status as New - Review Required.

To copy an application

  1. Open the Underwriting/Funding screen and use Quick Search screen to locate the application you want to copy.
  2. Select the application you want to copy on the Search Results/Task screen.
  3. Click Copy Application.

An Information message is displayed as “Application copy successful. New application # (new application number).”

System creates a new application with details of the copied application with status New - Review Required. The new application can be accessed from the underwriting screen irrespective of whether it is copied in Underwriting/Funding screen. The system also notes that this is a copied application with a system generated comment.

2.2.2.3 Unlocking an Application

When an application is opened by a user, the same would be locked for other users. Using Results screen in the Applications screen user can unlock the application.

To unlock an application

  1. Open Applications Entry screen and use Quick Search screen to locate the application you want to work with.
  2. On Search Results/Task screen, select the application you want to load and click Submit.

An Information message appears with the message: “An application is locked by another user.”

  1. Click Unlock Application.
  2. Click Open Application. The system loads application on the Underwriting screen.

2.2.2.4 View Application

The View Application button is available in all origination screens (Application Entry, Underwriting and Funding). You can view a selected application in the search results by clicking on the View Application button even when the application is locked by another User.

The application will be opened in ‘View Mode’ only and no edits are allowed. However in Tools sub tab, the 'Initialize' and 'Calculate' buttons will be enabled allowing you to use the calculator options.

2.3 Searching for an Account and Customer

You can search or retrieve a particular account or customer through Customer Service screen. The search tab available in the screen enables you to locate an account or customer using a broad range of search criteria.

To view the Search screen during Line of credit servicing

  1. On the Oracle Financial Services Lending and Leasing Application home screen, click the Servicing master tab.
  2. If you want to perform a customer service task on the application, click Customer Service link.

Depending on the link clicked, Customer Service screen appears, opening at Results screen.

Note

Oracle Financial Services Lending and Leasing does not display the financial details of se­cured accounts if the logged-in user is not authorized. Though the search display the re­sults, the fields such as Status, Delinquency Days, Amount Due, and Outstanding Balance are masked with ‘xxxxx’ and clicking on the same displays an error message indicating ‘Cannot open secured account’.

  1. Click the Search Criteria tab.

Using the Search tab

  1. Create a search criteria by specifying the required details in Comparison Operator and Value columns.
  2. Click Search. System displays all accounts that meet the search criteria in the Results tab.
  3. On the Search Results/Task screen, select the account you want to load and click Open Account.

The system loads account on Customer Service screen.

2.3.1 Quick Search section

The Quick Search section in Customer Service screen enables you to load accounts using any one of the fields Account Number, Customer #, Customer Id, SSN, National Id, Identification #, or Queue/Condition.

To load an account using the Quick Search section

  1. On the Oracle Financial Services Lending and Leasing Application home screen, click the Servicing master tab.
  2. If you want to perform customer service task on the application, click Customer Service.
  3. In the Quick Search section’s Acc#/Customer #/Customer Id/SSN/National Id/Identification # fields, specify the corresponding details in the respective fields and click Submit.

  4. You can also search for accounts which are mapped to a particular Queue or Condition by selecting the same from ‘Queue/ Condition’ drop-down list and clicking ‘Next Account’ button. Clicking ‘Filtered Account’ opens the subsequent account fetched during a queue search and listed in Queue Assignment section.
  5. When the request to access an application comes from an external system, user needs to check ‘Auto Run’ and click ‘Next’ button. System displays the customer service screen for the respective Account.

To load an account from a queue

In the Quick Search section’s Queue field, select the queue you want to work with and click Next Account.

2.3.2 Search Using Customer Details

There are different ways to search a customer account using the customer details.

To search for and load the customer details with the Search screen

On the Oracle Financial Services Lending and Leasing home screen, click Servicing > Servicing > Customer Service > Search Criteria

Select Customer as a search option.

  1. On Search Criteria screen, use Comparison Operator and Value columns to create a search criteria to find the account using customer details. You can click Reset Criteria at any time to clear the Comparison Operator and Value columns.
  2. Click Search.

The system locates and displays all the accounts that meet your search criteria on Search Results screen.

  1. On the Search Results screen, view the following information for each account:

    In this field:

    View this:

    Company

    The company of the account.

    Branch

    The branch of the account

    Account #

    The account number

    Product

    The Line of credit product of the account.

    Currency

    The currency in which the account is operated.

    Pay Off Amt

    The total pay off amount on the account.

    Amount Due

    The total amount due on the account.

    Status

    The status of the account.

    Oldest Due Dt

    The oldest payment due date on the account.

    Type

    The type of account.

Also the ‘Customer Details’ section below displays the Customer Information along with Addresses, Telecoms, Employments, and Tracking Attributes. You can click ‘View’ to display the details in each section.

  1. On the Search Results screen, select the customer you want to retrieve. The system displays all the accounts pertaining to that customer Id. Select an account and click Open Account.

The system displays the account details on Customer Service tab.

2.3.3 Search Using Account Details

To search for and load an account using the Search screen

On the Oracle Financial Services Lending and Leasing home screen, click Servicing > Servicing > Customer Service > Search Criteria

  1. Select Account as a search option.

  2. On the Criteria screen, use the Comparison Operator and Value columns to create a search criteria to find an account. You can click Reset Criteria at any time to clear the Comparison Operator and Value columns.
  3. Click Search. The system locates and displays all the accounts that meet your search criteria on Results screen.

  4. On the Search Results screen, view the following information for each account:

    In this field:

    View this:

    Company

    The company of the account.

    Branch

    The branch of the account

    Account #

    The account number

    Date

    The date the account was created.

    Title

    The primary and other applicant(s) attached to the account.

    Product

    The Line of credit product of the account.

    Status

    The status of the account.

    Delinquency days

    The number of days the account has been delinquent.

    Amount Due

    The total amount due for the account.

    Outstanding Balance

    The total outstanding balance for the account.

    Producer

    The producer of the account.

    Secured

    If selected, indicates the account is secured and may only be loaded by authorized users.
  5. On the Results screen, select the application you want to retrieve and click Open Account.

The system loads the account under the tab

You are now ready to begin work on the account.

You can view the accounts pending for your review by selecting Receiver in the Review Request tab.

2.3.4 Search Using Business Details

To search and load an account with specific business using the Search screen

On the Oracle Financial Services Lending and Leasing home screen, click Servicing > Servicing > Customer Service > Search Criteria

  1. Select Business as the search option.

  2. On the Criteria screen, use the Comparison Operator and Value columns to create a search criteria to find the business type. You can click Reset Criteria at any time to clear the Comparison Operator and Value columns.
  3. Click Search. The system locates and displays all the records that meet your search criteria on ‘Search Results’ section.

You can view the view the following information for each business record:

In this field:

View this:

Business #

The registered business number of the company.

Business Name

The name of the business.

Tax ID

The taxation identity number of the business.

Start Dt

The date when the business was initiated.

Phone Number

The contact number of the business.

Zip

The zip code where the business is established.
  1. On the Results screen, select the business type of your interest. The sub section displays the accounts associated with the selected business with the following details:

    In this field:

    View this:

    Company

    The company of the account.

    Branch

    The branch of the account

    Account #

    The account number

    Product

    The Line of credit product of the account.

    Currency

    The currency in which the account is operated.

    Pay Off Amt

    The total pay off amount on the account.

    Amount Due

    The total amount due on the account.

    Status

    The status of the account.

    Oldest Due Dt

    The oldest payment due date on the account.

Also the ‘Business’ section below displays the Business Details along with Addresses, Telecoms, Partners, Affiliates and Tracking Attributes. You can click ‘View’ to display the details in each section.

  1. Select the required account and click Open Account. The system loads the account associated with the business type in the tab