3.8.15 CARSTxDscrdSvcUnavail

Measurement ID

9830

Measurement Group

ComAgent Exception

Measurement Type

Simple

Measurement Dimension

Arrayed (by Service ID)

Description

Number of stack events discarded because they were submitted to an Unavailable Routed Service.

Collection Interval

30 min

Peg Condition

Stack event submitted to ComAgent by a local User Layer, and the stack event references an Unavailable Routed Service.

Note:

Each count of this measurement indicates that a local application attempted to send a stack event to another server using a Routed Service, but the event was discarded due to the Routed Service being unavailable. Routing failures can occur due to:

• Maintenance actions are performed that result in a loss of communication between servers.
• Network problems result in a loss of communication between servers.
• Server overload can result in routes becoming unavailable for some stack events.

Measurement Scope

Server

Recovery

1. Check the Main Menu, and then Communication Agent, and then Maintenance, and then Routed Services Status and Main Menu, and then Communication Agent, and then Maintenance, and then Connection Status screens to further diagnose the cause of routing failures.

   If a discarded stack event was a request from a reliable transaction and the routing failure was due to a temporary condition, then it is possible that the transaction completed successfully using one or more retransmit attempts.

2. It is recommended to contact unresolvable-reference.html#GUID-F069C6FD-5BA3-4F31-AE9E-A187D5B5F729 for assistance.