Suspense Elements

When a transaction is configured with suspense, the <Suspense> or <MultiSuspense> element is used. Suspense should be used when only one Suspense Number field is needed for processing. MultiSuspense should be used when more than one Suspense Number and associated amounts are needed for processing. A transaction may have an <Suspense> element or an <MultiSuspense> element, but not both.

Suspense Element

Suspense tracks the flow of money as it is received by the carrier and then consumed by one or more Policy level activities. The existence of this element in the transaction configuration will add a Suspense tab on the Activity entry. One Suspense item must be selected or entered on this tab and the user must provide the amount to "attach" to the suspense item. As the Activity processes, the entered amount is "Attached" to the Suspense item, and it reduces or clears the amount available to subsequent "attachments". If a Suspense item's amount is not available to attach, an error will be generated.

For more information, refer to the Suspense Element in the XML Guide.

Suspense field on the Suspense tab of the Additional Payment Activity

Multisuspense Element

Suspense tracks the flow of money as it is received by the carrier and then consumed by one or more Policy level activities. The existence of this element in the transaction configuration will add a Suspense tab on the Activity entry. One or more Suspense items must be selected or entered on this tab and the user must provide the amount to "attach" to each Suspense item. As the Activity processes, the entered amounts are "attached" to each of the Suspense items reducing or clearing the amount available to subsequent "attachments". If a Suspense item's amount is not available to attach its assigned activity value, an error will be generated.

For more information, refer to the Mulitsuspense Element in the XML Guide.

Suspense tab of the MultisuspensePrototype Activity