1. Alarms and KPIs Guide
  2. Alarms and Events
  3. Generic Application Alarms and Events (22500-22599)
  4. 22500 - Peer CNDRA Application Unavailable

3.11.1 22500 - Peer CNDRA Application Unavailable

Alarm Group:
APPL
Description:
Peer CNDRA application is unable to process any messages because it is unavailable.
Severity:
Critical
Instance:
<Peer CNDRA Application Name>

Note:

The value for Peer CNDRA Application Name varies depending on the Peer CNDRA application generating the alarm such as RBAR. Use the name that corresponds to the specific Peer CNDRA application in use.
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
eagleXgDiameterCndraApplicationUnavailableNotify
Cause:

The alarm #22500 is raises:

  • When the Peer CNDRA application completes initialization and determines its operational status is unavailable after changing its admin state from disabled to enabled.
  • When the Peer CNDRA application is in enabled state and the following Peer CNDRA application operational status changes occur:
    • Available → Unavailable
    • Degraded → Unavailable

This alarm is clears:

  • When Peer CNDRA application is in enabled state and the following Peer CNDRA application operational status changes occur:
    • Unavailable → Available
    • Unavailable → Degraded
  • If the Diameter process is stopped.
  • If the Peer CNDRA application admin state change from Enabled > Disabled.
Diagnostic Information:
  • A Peer CNDRA application operation status becomes unavailable when either the Admin State is set to Disable with the Forced Shutdown option, or the Admin State is set to Disable with the Graceful Shutdown option and the Graceful Shutdown timer expires.
  • A Peer CNDRA application can also become unavailable when it reaches Congestion Level 3 if enabled.

Note:

This alarm is NOT raised when the Peer CNDRA application is shutting down gracefully or application is in Disabled state. Only the Peer CNDRA Application operational status is changed to unavailable.

Recovery:

  1. Display and monitor the Peer CNDRA application status. Verify the Admin State is set as expected.
  2. A Peer CNDRA application operation status becomes unavailable when either the Admin State is set to disable with the Forced Shutdown option, or the Admin State is set to disable with the Graceful Shutdown option and the Graceful Shutdown timer expires.
  3. If the problem persists, it is recommended to contact My Oracle Support.