4 Account Handling

The Account Handling section allow you to Add/Remove Discounts, Void Bookings, Move Bookings, and Print Tickets.

Adding a Discount

Figure 4-1 Event Booking Discount


This figure shows the Booking Discounts confirmation form.
To add a discount to a booking:

  1. Select the booking and click Add Discount.

  2. Select the type of discount- by value or by percentage.

  3. Insert a comment or reasons in the free text field.

  4. Click OK.

Figure 4-2 Discount Posting


This figure shows the discount posted to an account.

Removing a Discount

Figure 4-3 Event Bookings Remove Discount


This figure shows the Remove Discount form for selected bookings where the applied discount is reversed.

  1. Select a booking with a discount value / percentage.

  2. Click Remove.

  3. You are prompted by a confirmation with its value shown, which is non-editable.

  4. Click OK.

  5. This reverses the transaction with the discount and reposts a new transaction (undiscounted).

Voiding a Booking

Figure 4-4 Void Booking


This figure shows the voided bookings

  1. Select the transaction to void.

  2. Click Void Bookings.

  3. At the confirmation prompt, the Apply Cancellation Fee $ X is selected by default. Deselect this if a cancellation fee is not applicable or update the PAR setting to permanently disable this function.

    Figure 4-5 Void Confirmation


    This figure shows the Void Confirmation window with option to apply a fixed cancellation fee.

  4. Click OK to proceed.

  5. Enter a void reason when the system prompts the Void Event Booking Reason screen.

  6. Click OK to confirm.

Voiding a Cancellation Fee

  1. Select the booking that has a Cancellation Fee flagged with Y.

  2. Click the Void Cancellation Fees button and click OK.

  3. Enter a reason at the Void Event Cancellation Fee Reason prompt.

  4. Click OK to confirm.

Moving a Booking

The Move Booking function allows you to move tickets purchased from one date or event to another. A bookable event is created using the same template from Event Templates Setup.

Note:

It is not possible to move an event if was copied from Bookable Event Setup.

Figure 4-6 Move Bookings


This figure shows the Move Bookings window.

  1. Select a booking from the Account Handling screen.

  2. At the Confirm to Move All or Selected Bookings prompt, select an option.

  3. The system prompts you to confirm the number of booking(s) to move.

  4. Select the new date to move to.

  5. Click OK.

Move Bookings using the same template

The system allows you to move the bookings when they are created using the same template. If you are moving a booking that uses a different template, the system prompts you to void the first booking and re-post.

Removing Waitlisted Bookings

Figure 4-7 Remove Waitlisted Bookings


This figure shows the Remove Waitlisted Bookings window and its options.

If a guest wishes not to remain on the waitlist, you can remove the guest in the Account Handling window using the following steps:

  1. At the Account Search, Booking Types, select Waitlisted Bookings only.

  2. Click the Remove Waitlisted Bookings button.

  3. At the confirmation prompt, select the appropriate option.

Printing Tickets

This function allow you to print ticket(s) of the selected account:

  1. Select the booking to print the ticket.

  2. Click Print Tickets.

  3. At the confirmation prompt, select the appropriate option.