Troubleshooting
Secure Global Desktop Is Blocked By Virus Scanning Software
If the virus protection software installed on your computer incorrectly identifies components of Cloud Services as suspicious, contact your IT team.
Network Level Authentication Failure
If you receive an message about network level authentication having failed, see: Secure Global Desktop Error "Session Failed: Network Level Authentication Failed" When Attempting to Launch P6 Professional via Primavera Virtual Desktop (Doc ID 2200935.1) at https://support.oracle.com/epmos/faces/DocumentDisplay?id=2200935.1
P6 Professional Does Not Allow You to Select a File Destination
When you are printing in Primavera Virtual Desktop, if you receive a message that a report has been printed, but you are not able to select a destination for the report output:
- In the Print dialog box, select Properties.
- In the Print to PDF Properties dialog box, select a file location for the report.
Network Connectivity Loss
If Primavera Virtual Desktop crashes because of a loss of network connectivity, ensure that you have a reliable internet connection with your provider before logging back into Primavera Virtual Desktop.
Local Drives Are Not Available
If the local drives configured for your computer are not available inside Primavera Virtual Desktop, log out of P6 Professional and then log out of Primavera Virtual Desktop. Log in to Primavera Virtual Desktop.
Related Topics
Primavera Virtual Desktop for Cloud
Accessing P6 Professional with Primavera Virtual Desktop for Cloud
Administering Primavera Virtual Desktop for Cloud
Printing Using Primavera Virtual Desktop for Cloud
Last Published Thursday, October 12, 2023