1. Alarms and KPIs Guide
  2. Alarms and Events
  3. Communication Agent, ComAgent (19420-19909)
  4. 19824 - Communication Agent Pending Transaction Utilization

3.7.23 19824 - Communication Agent Pending Transaction Utilization

Alarm Group:
CAF
Description:
The ComAgent Reliable Transfer Function is approaching or exceeding its engineered reliable transaction handling capacity.
Severity:
Minor, Major, Critical
Instance:
N/A (ComAgent process)
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFTransUtilNotify
Cause:

Default Values:

  • Minor >= PTRCL1OnsetPrcnt and < PTRCL2OnsetPrcnt
  • Major >= PTRCL2OnsetPrcnt and < PTRCL3OnsetPrcnt
  • Critical >= PTRCL3OnsetPrcnt

Table 3-1 Parameter Table

Parameter Label Description Value Range Default Value
PTRCL1AbatePrcnt (Minor) Maximum quantity of allocated PTRs, in terms of a percentage of the maximum number supported, below which triggers the abatement of CL1 and onset of CL0. This value must be less than PTRCL1OnsetPrcnt. 1-99 50
PTRCL1OnsetPrcnt (Minor) Minimum quantity of allocated PTRs, in terms of a percentage of the maximum number supported equal to or above which triggers the onset of PTR Resource Congestion Level 1 (CL1). This value must be less than or equal to PTRCL2OnsetPrcnt. 2-100 60
PTRCL2AbatePrcnt (Major) Maximum quantity of allocated PTRs, in terms of a percentage of the maximum number supported, below which triggers the abatement of CL2 and onset of CL1. This value must be less than PTRCL2OnsetPrcnt. 1-99 70
PTRCL2OnsetPrcnt (Major) Minimum quantity of allocated PTRs, in terms of a percentage of the maximum number supported equal to or above which triggers the onset of PTR Resource Congestion Level 2 (CL2). This value must be less than or equal to PTRCL2OnsetPrcnt. 2-100 90
PTRCL3AbatePrcnt (Critical) Maximum quantity of allocated PTRs, in terms of a percentage of the maximum number supported, below which triggers the abatement of CL3 and onset of CL2. This value must be less than PTRCL3OnsetPrcnt. 1-99 90
PTRCL3OnsetPrcnt (Critical) Minimum quantity of allocated PTRs, in terms of a percentage of the maximum number supported equal to or above which triggers the onset of PTR Resource Congestion Level 3 (CL3). This value must be less than or equal to PTRCL3OnsetPrcnt. 2-100 95
Diagnostic Information:
N/A.

Recovery:

  1. Navigate to Status & Manage, and then Server Status to view MP server status.
  2. Remote server is slow in responding to outstanding transaction with correlation resource in-use. The mis-configuration of ComAgent server/client routing may result in too much traffic being distributed to affected connection for MP.
  3. There may be an insufficient number of server application MPs configured to handle the internal traffic load. If server application MPs are in a congestion state then the offered load to the server site is exceeding its capacity.
  4. Use Alarm & Events to examine the alarm log.

    The system may be experiencing network problems.

    The Communication Agent Process may be experiencing problems.

  5. If the problem persists, it is recommended to contact My Oracle Support for assistance.