Case Statuses

Case statuses help users navigate cases as they progress through the workflow towards investigation and resolution. A case status is associated to a workflow action; when an action is executed, the status of a case changes. For example, when an Analyst recommends a case for closure to the Supervisor, the case status changes from Investigation to Recommend for Closure.

Administrators can add a new case status code based on the following pre-existing case status types:

· New: Cases not assigned to any user yet.

· Assigned: Cases assigned to users but not under investigation.

· Investigation: Cases assigned to users and are under investigation.

· Under Review: Cases for which recommendations are made, but not yet approved by the Case Supervisor.

· Closed: Cases closed without requiring any further action, or with recommendation for further action to be taken, or, after generating a Compliance Regulatory Reporting (CRR) report.

All Case workflows must contain the following statuses; New, Assigned and Investigation. This can be copied from the Out Of Box Workflow.

The newly added case status can be used in PMF to enhance your workflow. For more information, see Process Modeling Framework.

Administrators can also edit existing case statuses. For more information, see Edit Case Status.

Add a New Case Status

To add a new Case Status, follow these steps:

1. Navigate to the Applications landing page.

2. Click the Application Navigation Application Navigation Icon icon to access the Navigation List. The Navigation List displays the list of modules.

3. Select Investigation Hub Administration, and then select Case Actions/Statuses. The Case Action/Statuses page is displayed.

4. Select the Case Statuses tab.

5. Click Add Add Icon . The Add New Status window displays.

6. Enter the parameters as described in the following table.

Table: Fields to Add a New Case Status and their Descriptions

Field	Description
Status Code	Enter the status code of case. These Status Codes are used as stages in the PMF workflow, moving the case through the workflow. This field accepts only alphanumeric and hyphen values. Other special characters are not allowed. This code cannot be edited after the case status has been added.
Status Name	Enter the new status name.
Status Type	Select the appropriate status type for the status code from the drop-down list. Status Types are used to group multiple similar statuses. You must have at least one code in the PMF workflow as the Starting status type. You can have multiple status codes for Close status types.

7. Click Save. A confirmation message is displayed: Added Successfully.

Edit Case Status

To edit a user-defined Case Status, follow these steps:

1. Navigate to the Case Actions/Statuses page.

2. Select the Case Statuses tab. Select the Status Code and click Edit Edit Icon . The Edit Status window is displayed.

3. Edit the Status Type and (or) Status Name as required. You cannot edit the Status Code. For more information, see the previous Table.

4. Click Save. A confirmation message is displayed: Saved Successfully.

ATTENTION:

If you have configured the Out Of Box case status ‘Pending Review’ (PNDR) in the Case Workflow, the ‘Review in Progress’ (RNPR) case status must be the next connected status. Cases are completely disabled in PNDR status and become enabled only when the Reviewer opens the case to trigger the update in the Case Workflow from PNDR status to RNPR status.