Case Priority

Correctly prioritizing cases allows investigators to understand which cases should be worked on first. You can configure Investigation Hub to prioritize cases according to your requirements, based on case type, jurisdiction, and business domain. Investigators can later choose to change the case priority for individual cases manually, if needed.

To access the Case Priority List page, follow these steps:

1.     Navigate to the Applications landing page.

2.     Click the Application Navigation Application Navigation Iconicon to access the Navigation List. The Navigation List displays the list of modules.

3.     Select Investigation Hub Administration.

4.     Select Case Priority. The Case Priority List page opens and displays the case priority list.

5.     Click Expand iconto view the current settings for each priority level in this list.

Add Case Priority

To configure case priority, follow these steps:

1.     Navigate to the Case Priority page by selecting Case Type Priority from the Navigation List. The Case Priority List page is displayed.

2.     Click Add Add Icon. The Add Case Priority Type window is displayed.

3.     Enter the details as mentioned in the following table.  All fields are Mandatory, and are marked with an Asterisk *.

Table: Fields to Add a New Case Priority  and their Descriptions

Field

Description

Jurisdiction *

Select one or more jurisdictions, or select All.

Business Domain *

Select one or more business domains, or select All.

High *

Define the case score range at which a case is considered High priority. You must set both a High limit and a Low limit for the range, for example, 67 to 100. Ranges cannot overlap.

Low *

Define the case score range at which a case is considered Low priority. You must set both a High limit and a Low limit for the range, for example, 0 to 33. Ranges cannot overlap.

Medium *

Define the case score range at which a case is considered Medium priority. You must set both a High limit and a Low limit for the range, for example, 34 to 66. Ranges cannot overlap.

 

Edit Case Priority

To edit a previously configured case priority, follow these steps:

1.     Navigate to the Case Priority page. The Case Priority List page is displayed.

2.     Select the Case Priority and click Edit Edit Icon. The Edit Case Priority window is displayed.

3.     Modify the priority ranges as shown in the previous table. The Jurisdiction, Case Type, and Business Domain cannot be edited.

4.     Click Save. A confirmation message is displayed: Saved Successfully. The Case Priority is updated in the Case Priority list.

Delete Case Priority

To delete a previously configured case priority, follow these steps:

1.     Navigate to the Case Priority page. The Case Priority List page is displayed.

2.     Select one or more Case Priority and click DeleteDelete icon.  A confirmation message is displayed: Are you sure you want to delete the record(s)?

3.     Click OK. The Case Priority list is updated.