Cases are created for investigating business entities involved in potentially suspicious events. If there is a need for investigation on an entity for which there are no open cases, then you can create a case manually and proceed with the investigation.
NOTE:
· Only users with relevant case-creation permissions can create a case.
· Cases are created by users by entering new case information manually.
· Cases are created based on the case type. For example, AML Surveillance (AML_SURV). You cannot create CS cases manually.
· Case types are displayed based on the logged-in user.
To create a case, follow these steps:
1. On the Investigation Hub page, click Create Case. The Select Case Attributes page is displayed.
The following table describes fields displayed on the Select Case Attributes page.
Table: Select Case Attributes - Fields and Descriptions
Fields |
Description |
Case Title |
Enter a Title for the new case. |
Case Type |
Select AML_SURV Case Type from the drop-down list. |
Due Date |
Select a Due Date for this case using the calendar option. |
Assignee |
Select Case Assignee from the drop-down list. |
Business Domain |
Select Business Domain from the drop-down list. By default, it is selected based on the Case Type. |
Jurisdiction |
Select Jurisdiction from the drop-down list. By default, it is selected based on the Case Type. |
Case Description |
Enter description for the new case. |
Priority |
Select the required Priority options. The options are High, Medium, and Low. |
2. Click Select Entity. The Select an entity pane is displayed.
3. Select an entity that will be the focal entity of this case. You can either search for an entity by Entity ID or Entity Name. Select the entity you want to be the focus of this case.
NOTE:
You must select an entity with Entity Type as Customer/Account/External Entity.
4. Click Continue. The selected entity is added and displayed on the Select Case Attributes page.
5. Click Transactions. The Select transactions pane is displayed.
6. Select one or more transactions to be linked to this case.
7. Click Continue. The selected transaction(s) is added and displayed on the Select Case Attributes page.
NOTE:
Adding Transactions to the case is optional.
8. Click Create Case. The case is created and added to the Case List View page.