) next to an existing order note in the Messages window in Order Entry or at the Messages tab at the Order Summary and select Edit. Overview: Use the Order Note window to add or update an order note that is not displayed to the customer.
Defining order note templates: Use the Work with Default Messages (WMSG) option in Classic View to define order note templates. Only templates with a Type of Order Message and a Print Code of Nowhere can be assigned to order notes.
Current order only: The notes that you enter on this window apply to the current order only and not any other order for the customer. If the order contains more than one ship-to, the system adds the messages to the first order ship-to.
Order-level only: These order messages apply to the order and not to a specific item on the order.
How to display:
• Add a note: Select the plus sign (+) next to Order Note option in the Messages window in Order Entry or at the Messages tab at the Order Summary.
• Edit a note: Use the options icon () next to an existing order note in the Messages window in Order Entry or at the Messages tab at the Order Summary and select Edit.
Note: You can add a message regardless of whether the order is locked.
For more information: See:
• Order Note Options for information on the steps you use to add or update an order note.
• Fields on Order Note for information on the fields displayed in the Order Note window.
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