Purpose: Use the Message window to add or update a message related to the current order and ship-to.
For more information:
• Messages Window for an overview of the Messages window.
• Fields on Message Window for a description of the fields on the Messages window.
1. Select a Message Type.
Available message types?
• In order entry, the only available messages types are Gift and Pick Slip.
• From the Messages page, the available message types also include Quote Form and Refund Check.
2. Optionally, select a message template from the Message Template (Order Message Template) field. When you select a message template, the message text defined for the template defaults to the Message field. You can override the default text to suit your needs. For example, if you select to default Happy Birthday, you may wish to modify the message text to read Happy Birthday, Mom!.
• If you are creating a gift message, the system displays only default message text whose Print Code is Gift Message.
• If you are creating a pick slip message, the system displays only default message text whose Print Code is Picks.
The following template options are available only when you open this window from the Messages page. They are not available in order entry.
• If you are creating a quote form message, the system displays only default message text whose Print Code is Quotes.
• If you are creating a refund check message, the system displays only default message text whose Print Code is Ref Chk Cust (Refund Check Customer).
You can select a message template for an order line only if one or more templates have been defined in Classic View (WMSG).
3. Define the contents of the message in the Message field to suit your needs. You can use a carriage return to enter as many message lines as you need. Your entry cannot exceed 100 positions total. If your entry exceeds 60 positions, the system splits it into two separate message records. If necessary, use a carriage return to separate the lines.
4. Select OK to create the message. You return to the previous page.
You can review messages for an order, as well as order notes, on the Messages page. The system displays the date and time when the message was created and the user ID of the user that created the message, as well as the message type and text. You can also update order messages on this page.
Note:
• If you enter message text in the New Message field and then select a message template from the Message Template field, the system replaces any text that you entered in the New Message field with the default message text defined for the selected message template.
• If you enter a carriage return without entering any text for that message line, the system will create an empty message line.
Example: If you enter:
Happy Birthday!
Love, Mary and John
The system will create the following message lines:
message line 1: Happy Birthday!
message line 2:
message line 3: Love, Mary and John
1. Optionally, select a Message Template (Order Message Template) field or change the selected template.
Note: Changing the message template clears the contents of the New Message field.
2. Optionally, change the contents of the New Message field.
3. Select OK to update the message. You return to the previous page.
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