), indicating that the customer is currently enrolled in one or more loyalty programs. See Customer Loyalty List for more information.Purpose: The following information displays on the Customer Order List page.
• Customer Order List Tab Fields
• Customer Order List Page Title Fields
• Customer Information Panel Fields
• Customer Summary Tiles Fields
• Frequently Purchased Items Panel Fields
For more information:
• Customer Order List for an overview of the Customer Order List page.
• Customer Order List Options for step-by-step instructions on the actions you can perform on the Customer Order List page, including displaying the additional lists available from this page.
Customer Order List Tab Fields
The customer’s name displays in the page tab for the Customer Order List page. If the customer record does not have a last name but there is a company name, the first ten positions of the company name displays as the tab title. If the customer record does not have either a last name or a company, the tab is blank.
Customer Order List Page Title Fields
The title and the tab of the Customer Order List page contains the following:
• If a customer last name exists, the title of the page displays the customer’s name in first name, last name order.
• If a no name exists for the customer record but there is a company name, the title of the page displays the customer’s company name.
• If the customer record does not have either a last name or a company, just the customer number is displayed.
• The Customer Number is in parentheses.
• The Customer Since date follows the customer name and number.
Customer Information Panel Fields
The customer information panel below the page title displays the following fields:
• On the left-hand side:
• Customer Name or Company Name, If the customer record has just a first name, no name is displayed.
• The Customer Number is in parentheses following the customer name
• Customer Since date
• The Loyalty Member icon and label (), indicating that the customer is currently enrolled in one or more loyalty programs. See Customer Loyalty List for more information.
• Customer Class (displayed only if the Require Customer Class in OE, WCAT, and WCST (H85) system control value is selected, regardless of whether a customer class is assigned to the customer)
• On the right-hand side:
• Customer Name, including Prefix and Suffix, if specified, and or Company Name, followed by Customer Address
• If a customer name and company name are defined, the company name displays below the customer name.
• If a company name is defined without a sold-to customer name, the company name displays in place of the sold-to customer name.
• Phone Number (unlabeled field below the Customer Address): The Phone field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option. If more than one phone number is defined for the customer, the system uses the following hierarchy to display the phone number:
• day time phone number
• mobile phone number
• evening phone number
• Email Address (unlabeled field below the Phone Number): This field displays only if an email address is defined for the customer.
• Opt-In Status (unlabeled field below the Email Address): This field displays only if an email address is defined for the customer.
Tiles to the right of the customer information panel provide the following information:
• Purchases (Total Orders). This tile includes a link to the Frequently Purchased Items Panel Fields.
• Lifetime Value. The default Currency Code is indicated below this total.
• Return Rate (Item Return Rate)
Frequently Purchased Items Panel Fields
The Frequently Purchased Items Panel displays up to five items in the customer’s purchase history that appear in the greatest number of orders, regardless of the ship-to customer on the order or the status of the order line.
The system does not consider the quantity of the item purchased. For example:
• If a customer purchased item A1234 in black, red, and blue and sent 1 of each to 3 different ship-tos, the frequency in which the customer purchased that item is 1.
• If that customer placed a different order for item A1234 in yellow and black, 1 each, the frequency would change to 2.
If the item has SKUs, the base item is displayed and the totals include all SKUs.
Items display in this panel in most frequently purchased, most recent order date, ascending item ID sequence. The following is displayed for each item:
• Item Image: Displayed if the Use External Item Image (L55) system control value is selected and an item or SKU image has been defined. A placeholder image is displayed if Use External Item Image (L55) is selected but no item or SKU image has been defined.
Note: The icon indicating that an Item Information Link is available is not displayed on the item image.
• Item ID (next to the item description, in parentheses)
• Total Orders: This is the total number of orders for the customer that include the item, across ship-tos.
If there is a single registry for the customer:
• Registry header information:
• Registry name: The Name defined for the registry in Customer Engagement.
• Customer name: The name of the customer, in Last name, First name order.
• Registry type: The type of registry defined in Customer Engagement. Possible types are Gift Registry and Wish List.
• Event type: The event type defined for a registry in Customer Engagement, such as Birthday Party or Wedding Shower. Not displayed for a Wish List.
• Venue: The name of the venue, if any, specified in Customer Engagement for the registry. Not displayed for a Wish List.
• Date: The Event Date defined in for the registry in Customer Engagement. Not displayed for a Wish List.
• Item information: Includes the item description for the item in Order Management System, followed by the item number or code and SKU, in parentheses.
The Item Image and Item Information Link are also available, if they have been defined and are enabled.
Store-only item: If there is no record of the item in Order Management System, the description is Store only item. You cannot add a store-only item to an order.
• Quantity desired: The requested quantity of the item defined for the registry in Customer Engagement.
• Quantity purchased: The quantity of the item that has already been purchased, either through Order Management System or another system integrating with Customer Engagement. The quantity displayed does not increase when you add the item to the current registry order; it increases after you submit the order. This quantity is not updated when the customer purchases the item on a non-registry order.
If there is more than one registry for the customer:
• Number of registries for the customer, such as 2 Registries Found..
• Registry information: The Name defined for the registry in Customer Engagement, and the venue for a gift registry.
• Date: The Event Date defined in for the registry in Customer Engagement. Not displayed for a Wish List.
• Registry type: Gift Registry or Wish List.
See the Review Registries or Create a Registry Order for more information on options.
The Orders table retrieves the first 500 orders that matched your customer search criteria, and displays up to 15 at a time.
The message No data to display displays if the customer has not placed any orders.
For each order record, the Order List table displays the following fields:
• Order (Order Number)
• Status (Order Status)
• Total (Order Total). The default Currency Code code is indicated to the left of the column heading in parentheses. If an order uses a different currency, the currency code is indicated to the left of the order total for that order.
• Activity
• Recipient: The ship-to customer name for each recipient displays in last name, first name format., and the company, if any, is below the customer name If a company name is defined without a ship-to customer name, the company name displays in place of the ship-to customer name. If the only recipient on the order is the sold-to customer, this is the sold-to customer name or company name, or both.
• If the order contains multiple ship-to customers, up to five ship-to customers display on separate lines. If there are more than five ship-to customers on the order, + # Additional Recipients displays, where # is the total number of ship-to customers - 5.
• If you use the Order Broker integration, the recipient customer for a store pickup or ship-for-pickup order is the store code and store name of the store location where the customer will pickup the order.
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